Store Manager (Philippines)

BrioHR Pte Ltd; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

3cat is launching in the Philippines and is seeking a Store Manager to lead day-to-day store performance, own operations, drive sales, and develop a frontline team. You will shape how 3cat operates locally, set standards, and help build a strong store culture as we grow in a new market.

Join as an early retail leader to own store results, deliver excellent customer experiences, and implement processes that scale with our regional expansion into the Philippines.

Qualifications

• Experience leading a store or team in retail.
• Sales-driven with ability to own store targets and KPIs.
• Able to coach and hold frontline team accountable.
• Strong knowledge of store operations, inventory, cash handling.
• Excellent ownership and problem-solving with minimal supervision.
• Willing to work retail hours including weekends and public holidays.

Responsibilities

• Drive store sales and KPIs, understand what's working and take action when performance needs to improve.
• Lead, coach and motivate your team through onboarding, on-the-job training, regular feedback and performance management.
• Oversee daily store operations including opening and closing, staff scheduling, cash handling, security and overall store readiness.
• Manage stock counts, transfers, product handling and loss prevention while keeping the store organised and merchandised.
• Ensure SOPs and policies are followed, while keeping the wider team updated on store performance, staffing, stock and operations.

Skills

Retail leadership

Sales-driven

Team leadership

Store operations

Inventory management

Customer service

Education

Diploma or Degree in Business, Retail Management or related field

Tools

POS systems

Job description

Help us bring 3cat's next stage of growth to the Philippines.

3cat is on a mission to make secondhand tech the first choice.

We're one of Malaysia's fastest-growing circular-tech companies, building a trusted omnichannel platform for pre-owned smartphones and electronics. From starting in 2023, we've grown rapidly across Malaysia and have now launched in the Philippines as we take 3cat into our next market.

We're backed by leading international and strategic investors including AEON (Japan), Iterative VC, Golden Gate Ventures, Foxmont Capital, TheVentures and XOX Mobile.

As we establish 3cat in the Philippines, we're looking for Store Managers to lead our stores, build strong frontline teams and deliver the kind of customer experience that will help establish 3cat in this new market.

The Role

As a Store Manager, you'll be responsible for the day-to-day performance of your store.

You'll own the store operations.

That means driving sales, leading and developing your team, managing stock and store operations, and making sure every customer has a great experience with 3cat.

As one of our early retail leaders in the Philippines, you'll also play an important role in establishing how 3cat operates locally, bringing our standards to life, identifying what needs to improve and helping us build strong foundations as we grow.

You'll be the key link between your store and the wider 3cat team, making sure priorities are executed well on the ground and that store issues are raised and resolved quickly.

You’ll take ownership of:

• Store Performance & Sales: Drive store sales and KPIs, understand what's working and take action when performance needs to improve.
• Customer Experience: Make sure every customer receives helpful, professional and consistent service from the team.
• Team Leadership: Lead, coach and motivate your team through onboarding, on-the-job training, regular feedback and performance management.
• Store Operations: Oversee daily store operations including opening and closing, staff scheduling, cash handling, security and overall store readiness.
• Inventory & Store Standards: Manage stock counts, transfers, product handling and loss prevention while keeping the store organised, properly merchandised and ready for customers.
• SOP, Reporting & Coordination: Ensure company SOPs and policies are followed, while keeping the wider team updated on store performance, staffing, stock and operational issues.

Who We're Looking For

We're looking for someone who enjoys leading from the front.

Someone who can drive sales and manage a team, but isn't afraid to get involved on the shop floor when things get busy.

Because we're still building 3cat in the Philippines, you'll also need to be comfortable working in a growing environment where not everything will be perfectly established from day one.

We're looking for someone who:

• Has solid retail experience, ideally with previous experience leading a team or managing a store.
• Is sales-driven and comfortable owning store targets, KPIs and overall performance.
• Can lead, coach and hold a frontline team accountable while creating a strong customer experience.
• Understands day-to-day store operations, inventory management, cash handling and basic POS/reporting systems.
• Has strong ownership and problem-solving skills, and can make decisions and run the store with minimal supervision.
• Communicates well, works effectively with the wider business and can work retail hours, including weekends and public holidays.

Experience in electronics, telecommunications, gadgets or consumer retail would be an advantage.

A Diploma or Degree in Business, Retail Management or a related field is preferred, but practical retail and leadership experience matters most.

Why 3cat?

Join us at the start of our Philippines journey. The Philippines is 3cat's first market outside Malaysia. You'll join early and help shape how our stores operate and how customers experience 3cat locally.

Own your store. You'll have real responsibility for your store's sales, team, operations and customer experience.

Build your team. You'll have the opportunity to coach and develop people, set strong standards and build a store culture you're proud of.

Be part of a fast-growing regional business. We've grown from one store in 2023 to more than 20 stores across Malaysia, recently raised our Series A, and we're now taking 3cat into new markets.

Make secondhand tech the first choice. You'll help customers see that buying secondhand can be reliable, affordable and a better choice for the planet.

If you enjoy leading people, driving sales and taking ownership and you want to be part of building something new in the Philippines, we'd love to meet you.

Come build the next chapter of 3cat in the Philippines with us.

3cat started in 2023 as a single store in Kuala Lumpur, selling one thing: pre-owned Apple products, done properly. Since then we’ve grown into one of Malaysia's largest AI-native retailers of quality used electronics, with 20+ stores nationwide and a tech platform that powers everything we do, from how we price a device to how we serve a customer.

We believe great tech shouldn't cost the earth. Every device we sell is up to 60% cheaper than new, backed by a 12-month warranty and a 15-day return policy. Every device we sell is also one less device in a landfill.

Our Vision

Make secondhand tech the first choice. It's smarter, cheaper, and better for the planet.

"First change your device, then change the world."

Life at 3cat: Our Values

Forget the posters on the wall. This is how we actually work, collaborate, decide, and win, every single day.

Speak Truth. So problems don't hide. No sugarcoating, no "I'll bring it up later." If something's off, we say it, straight up, to the person who needs to hear it. Awkward conversations now beat bigger messes later.

Team as One. So challenges become opportunities. There's no "that's not my department" here. Store, HR, tech, ops, we're one team chasing one scoreboard. When something breaks, we fix it together, not point fingers at each other.

Own It. So accountability becomes action. See something broken? Fix it. Don't wait for permission, don't wait for someone else to notice. We hire people who take the wheel, not people who wait for directions.

Customer First. So trust becomes loyalty. Every call we make starts with one question: does this make things better for the customer? Get that right often enough, and trust turns into people who keep coming back, and keep telling their friends.

Keep Moving.So good becomes great. "Good enough" isn't a finish line here, it's a checkpoint. We move fast, we learn faster, and we're always asking what's next.

This is the energy behind 3cat. If it sounds like your kind of workplace, you'll fit right in.

Ready to Join Us?

We're solving one of the world's fastest growing waste problems while making good tech affordable. We're just getting started, and we want you building the next chapter with us.