Store Manager - Lead Teams, Boost Sales & Experience

SmartRecruiters, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

H&M Group in Manila is seeking a Store Manager to oversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and the store’s local context.

You will lead your store team in delivering outstanding customer service, promote and sell products, analyse performance, and manage scheduling and maintenance while aligning with budgets and priorities. Recruit and develop staff, stay aware of trends, and represent the brand with integrity.

Qualifications

• Experience in retail management and operations.
• Proven leadership with coaching and developing teams while upholding company values.
• Proven results using customer-centric reporting and tools.
• Expertise in sales planning, analysis, and follow-up.

Responsibilities

• Lead store team to deliver outstanding customer experience and promote products.
• Stay informed about store strengths, opportunities and competitors in the local market.
• Analyse sales performance, set goals, and create plans to optimise results, profits and stock levels.
• Manage scheduling and store maintenance in line with budgets and priorities.
• Recruit, onboard and develop your team, fostering an inclusive and collaborative culture.
• Stay updated on fashion trends and competitor activity to maintain a competitive edge.
• Represent the brand positively during all customer interactions.

Skills

Retail management

Team leadership

Customer analytics

Sales planning

Job description

H&M Group in Manila is seeking a Store Manager to oversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and the store’s local context.

You will lead your store team in delivering outstanding customer service, promote and sell products, analyse performance, and manage scheduling and maintenance while aligning with budgets and priorities. Recruit and develop staff, stay aware of trends, and represent the brand with integrity.