Store Manager

Enthusiast Group Inc.; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A retail company is seeking a Store Manager in Metro Manila, Philippines. The ideal candidate will oversee daily operations, lead a team, and drive customer service excellence. With at least 3-5 years of retail management experience, the manager will also be responsible for financial management and inventory control, ensuring a positive team culture while meeting sales targets.

Qualifications

• Minimum of 3-5 years of experience in retail management.
• At least 2 years in a supervisory or management role.
• Experience in grocery or specialty food store is a significant advantage.

Responsibilities

• Oversee all day-to-day store operations.
• Lead and manage the store team to achieve goals.
• Train and coach staff for exceptional customer service.
• Monitor and control store expenses and inventory.

Skills

Leadership

Customer Service

Inventory Management

Sales Strategy Development

Education

Bachelor's degree in Business Management or related field

Job description

Overview

The Store Manager is responsible for the overall daily operations and profitability of a Pedro the Grocer store. This role involves leading the store team to provide exceptional customer service, managing product inventory and merchandising, and ensuring that all store functions operate smoothly and efficiently. The manager is a key leader, responsible for driving sales, maintaining brand standards, and fostering a positive and productive work environment for all employees.

Operations and Store Management

• Oversee all day-to-day store operations, including opening and closing procedures, cash handling, and security.
• Ensure that the store is clean, well-organized, and visually appealing, adhering to company merchandising and visual standards.
• Manage inventory, including ordering, receiving, and stocking products to minimize waste and ensure product availability.
• Monitor and maintain all store equipment to ensure it is in good working condition.
• Ensure full compliance with all food safety, hygiene, and health regulations.

Team Leadership and Development

• Lead, motivate, and manage the store team to achieve sales targets and operational goals.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Develop and manage employee schedules efficiently to meet operational needs and labor cost targets.
• Actively participate in the recruitment, hiring, and training of new store personnel.
• Foster a positive, respectful, and collaborative team culture.

Customer Service and Sales

• Train and coach staff to provide exceptional, personalized customer service.
• Address and resolve customer inquiries, feedback, and complaints promptly and professionally.
• Develop and implement strategies to drive sales, promote new products, and increase customer loyalty.
• Maintain a deep knowledge of all products, their origins, and their uses to effectively assist customers.

Financial Management

• Monitor and control store expenses, including labor costs and inventory.
• Prepare and submit daily, weekly, and monthly sales, inventory, and labor reports to management.
• Analyze sales data to identify trends and opportunities for improvement.

Education and Experience

• Education: Bachelor's degree in Business Management, Hospitality, or a related field preferred.
• Experience: Minimum of 3-5 years of experience in retail management, with at least 2 years in a supervisory or management role. Previous experience in a grocery, food retail, or specialty food store is a significant advantage. Proven track record of managing a team, driving sales, and improving operational efficiency.