Start Your Career at TTEC Cainta | Travel - Customer Service| 25K salary package

Hammerjack Pty Ltd; Cainta; On-site; PHP 223,000 - 290,000; Full time

Job summary

TTEC in Cainta, Philippines is seeking a Sr. Customer Service Representative to provide frontline support onsite. You will assist customers across voice, email and chat, resolve issues, and handle accounts with a customer-centric approach.

Ideal candidates have 6 months in a BPO setting or more, strong English communication skills, and comfort navigating multiple systems. This role offers a collaborative, inclusive environment and opportunities for growth.

Qualifications

• Completed senior high school or at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Requires a strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide best solutions via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs or upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

Verbal English

Written English

Digital proficiency

Customer-service mindset

Education

Senior high school complete

Second year of college completed

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

• Completed senior high school or has at least completed second year of college
• At least 6 months of BPO Experience is preferred but not required.
• Requires a strong verbal and written English communication skills
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

Visithttps://mybenefits.ttec.com/for more information.