SRM Flex – Airline Revenue Management Support Analyst

Amadeus Hospitality; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Amadeus Hospitality seeks a Functional Support Analyst for SRM Flex to act as the bridge between airline customers and product/engineering teams. You will diagnose and resolve incidents, ensure adoption, and maintain customer trust through clear, business-focused communication.

The role requires strong analytical skills, experience in airline revenue management concepts, and familiarity with SaaS case management environments. Hybrid work model and international collaboration are expected.

Qualifications

• Experience in airline revenue management or related functional domains.
• Experience with SaaS environments and case management tools.
• Strong analytical and communication skills in English.

Responsibilities

• Provide first- and second-level functional support for SRM Flex, handling incidents from initial investigation through resolution within SLAs.
• Analyze customer-reported issues related to revenue management logic, data inputs, calibration outcomes, and system behavior.
• Communicate complex revenue management concepts clearly to airline users and reproduce issues with customer data.

Skills

Analytical thinking

Communication

Cross-functional collaboration

Problem solving

Education

University degree in engineering, operations research, data science, business management, aviation, or related field

Tools

ServiceNow

Azure DevOps

Job description

Amadeus Hospitality seeks a Functional Support Analyst for SRM Flex to act as the bridge between airline customers and product/engineering teams. You will diagnose and resolve incidents, ensure adoption, and maintain customer trust through clear, business-focused communication.

The role requires strong analytical skills, experience in airline revenue management concepts, and familiarity with SaaS case management environments. Hybrid work model and international collaboration are expected.