Revenue Management Flex: Hybrid Functional Support Analyst

Amadeus; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

ServiceNow experience

Azure DevOps exposure

Job summary

Amadeus is seeking a Functional Support Analyst for Segment Revenue Management Flex to act as the bridge between airline customers and internal teams. You will analyze, diagnose, and resolve functional incidents, ensuring optimal adoption and customer satisfaction.

You will work with cross-functional teams to analyze issues, explain RM concepts in business terms, and drive incident resolution while building deep knowledge of SRM Flex, forecasting, and controls.

Qualifications

• University degree in engineering, operations research, data science, business management, aviation, or a related field.
• Experience in airline revenue management, pricing, offer management, or related functional domains.
• Experience in functional support, customer support, consulting, or operations within airline IT or travel technology.
• Understanding of revenue management concepts such as forecasting, optimization, bid prices, controls, and calibration.
• Familiarity with SaaS environments and case management tools (e.g., ServiceNow, Azure DevOps) is an advantage.

Responsibilities

• Provide first- and second-level functional support for SRM Flex, handling incidents from initial investigation through resolution within agreed SLAs.
• Analyze customer-reported issues related to revenue management logic, data inputs, calibration outcomes, and system behavior.
• Communicate clearly with airline users, explaining complex revenue management and pricing concepts in an accessible way.
• Reproduce issues using customer data and scenarios, perform root cause analysis, and collaborate with science, product, and development teams for resolution.
• Manage escalations and ensure timely follow-up with customers, maintaining trust and transparency throughout the incident lifecycle.
• Develop and maintain strong functional knowledge of SRM Flex, including forecasting, optimization, controls, and business rules.
• Support customers in adopting best practices in revenue management, including guidance on configuration and usage.
• Identify recurring issues and improvement opportunities, contributing to product feedback, documentation, and knowledge base enhancements.
• Participate in customer meetings, service reviews, and when required, pre‑sales or transition activities related to functional support.
• Continuously build expertise in airline revenue management, data analysis, and industry trends.

Skills

Analytical mindset

English communication

Customer-centric

Curiosity to learn

Independent yet collaborative

On-call allowed

Education

University degree in engineering, OR related field

Tools

ServiceNow

Azure DevOps

Job description

Amadeus is seeking a Functional Support Analyst for Segment Revenue Management Flex to act as the bridge between airline customers and internal teams. You will analyze, diagnose, and resolve functional incidents, ensuring optimal adoption and customer satisfaction.

You will work with cross-functional teams to analyze issues, explain RM concepts in business terms, and drive incident resolution while building deep knowledge of SRM Flex, forecasting, and controls.