Sr Technical Representative, IT Operations (TCF)

Convergys; Davao City; On-site; PHP 502,000 - 725,000; Full time

Job summary

Concentrix is seeking a Sr Technical Representative, IT Operations in Davao City to provide telephone system support, hardware and software upgrades, and proactive issue resolution. You will coordinate with engineering teams and maintain inventories, ensuring security updates and backups are performed regularly.

The role requires a Bachelor's degree in a related field and 1–3 years of relevant experience, with strong communication and multitasking abilities.

Qualifications

• Bachelor's degree in related field; 1-3 years preferred.
• Excellent written and verbal communication skills.
• Ability to multi-task and meet deadlines.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups.
• Provide telephony support for installation and troubleshooting of telephone sets and voicemail.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements as required by Situation Management for tech issues.
• Prepare and submit reports of computer hardware/software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated.

Skills

Effective communication

Multi-tasking

Detail-oriented

Microsoft Office

Education

Bachelor's Degree in related field

Job description

Job Title: Sr Technical Representative, IT Operations (TCF) Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

Essential Functions/Core Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Perform backup for the onsite servers and technologies. Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred
• Effective communication skills, both written and verbal
• Ability to multi-task and meet timelines on deliverable
• Detail-oriented
• Proficient in Microsoft Office

Location: PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center

Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.