Sr. Team Manager

IONOS Group; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare and Life Insurance coverage

Generous paid time off

Work-Life Balance

Training and Development

Engagement activities

Job summary

IONOS Group is seeking a hands-on people manager to lead a customer-focused team in Cebu City. You will model customer orientation, align team performance with business goals, and serve as the escalation point for staff concerns.

The role emphasizes developing employees, addressing issues, and driving process improvements to sustain high customer satisfaction and operational efficiency.

Qualifications

• 5+ years of people management experience.
• Customer communication experience required.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Ensure customer orientation and productivity of employees and act when needed.
• Provide orientation and set company expectations for employees.
• Be main contact for work-related needs of employees.
• Address and resolve concerns across accounts, performance, and teams.
• Submit team performance reports and address disciplinary actions.
• Process and submit operational and administrative tasks on time.
• Create and implement team or individual action plans to drive performance.
• Meet attendance and performance targets.
• Coach and mentor for individual and team development.
• Interact with cross-functional teams and attend organizational meetings.
• Lead monthly retention activities to promote camaraderie.
• Maintain service orientation and customer satisfaction.
• Continuously improve internal procedures.

Skills

Strong communication

Organizational skills

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

Internal business systems

Job description

Goals of the Position:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns

Preferred Qualifications:

• Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership

• Excellent organizational, communication, & interpersonal skills

• Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

Job Requirements:

• 5 + years of experience in people management

• Customer communication experience

• Bachelor’s degree or equivalent work experience

Key responsibilities

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents.

Job and Company Highlights

• Competitive salary + bonuses
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development