Sr. Team Manager

IONOS (Philippines) Inc.; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Healthcare and Life Insurance on day 1

Industry-standard benefits

Engagement activities

Job summary

IONOS (Philippines) Inc. in Cebu City is seeking a Senior People Manager to lead a team of Team Leaders and Support Leaders. The role focuses on coaching, development, and performance management to meet customer experience and business goals.

Responsibilities include setting clear goals, driving organizational outcomes, and fostering cross-functional collaboration for operational excellence. A degree and 5+ years in people management are expected.

Qualifications

• Strong verbal and written communication skills across teammates, leaders and business units.
• Excellent organizational and interpersonal abilities.
• Ability to influence and drive performance using data and reports.
• Proven ability to overcome resistance and drive Team Leaders to meet or exceed goals.
• Ability to anticipate trends and adapt quickly to maintain momentum toward goals.
• Proficiency in systems and ability to learn internal business systems quickly.

Responsibilities

• Sets clear goals and measurements, drives team results to achieve organizational goals.
• Coaches and develops a team of Team Leaders/Support Leaders and teammates into a highly responsive group meeting published performance standards.
• Ensures Team Leaders coach, develop and communicate with their teams routinely and effectively through coach-the-coach sessions and observations.
• Utilizes behavioral-based coaching to enable leaders to self-assess methods to succeed in achieving goals.
• Proactively leads two-way dialogue between Team Leaders/Support Leaders and other functions to drive operational excellence.
• Utilizes a diverse range of development to grow Team Leaders/Support Leaders.
• Uses Situational Leadership to delegate and adjust coaching style to performance and knowledge levels.
• Applies Performance Development Planning to enable the team to create and follow up on career plans.
• Uses time management to prioritize coaching and development activities for results.
• Establishes global relationships across leaders, business units and support groups to ensure information flow and feedback on changes.

Job description

Preferred Qualifications:

• Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership

• Excellent organizational, communication, & interpersonal skills

• Ability to influence & drive positive changes in performance utilizing data & reports

• Proven ability to overcome resistance & drive Team Leaders to meet & exceed on customer experience goals & business goals

• Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals

• Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

Job Requirements:

• 5 + years of experience in people management

• Customer communication experience

• Bachelor’s degree or equivalent work experience
  

Key responsibilities

• Sets clear goals & measurements, drives team results to achieve organization goals

• Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards

• Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums

• Utilizes behavioural based coaching model when coaching Team Leaders/ Support Leaders enabling the leaders to self-assess the methods to be successful in achieving goals

• Proactively leads & facilitates constructive two-way dialogue between Team Leaders/ Support Leaders & other functions to drive operational excellence

• Utilizes a diverse range of development, to grow Team Leaders/ Support Leaders

• Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader/ Support Leader being coached

• Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader/ Support Leader career development

• Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities

• Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes

Job and Company Highlights

• Competitive salary + bonuses

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development