Sr. Project Manager (BPO)

Carelon Global Solutions; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Carelon Global Solutions Philippines seeks an experienced Project/Program Manager to join the PMO and drive initiatives aligned with business goals. The role requires leading cross-functional teams, coordinating with HR, Finance, Real Estate, and leadership to ensure on-time delivery and efficient use of facilities.

The candidate should have a BA/BS in a related field with 5–8 years PM/PMO experience, preferably in a healthcare-adjacent or BPO environment, and PMP certification is a plus.

Qualifications

• Requires a BA/BS degree in a related field and 5–8 years of process or project experience with significant budget responsibilities.
• At least 5 years’ experience in Project Management in BPO settings.
• Experience leading projects and strong stakeholder management.
• Cross-functional collaboration and process redesign experience.
• Performance management and process improvement experience.
• Healthcare background preferred.
• Certified Project Management Professional preferred.

Responsibilities

• Identify and implement projects and programs to support business goals.
• Ensure efficient use of training rooms, production space, and meeting rooms.
• Serve as PMO point of contact; coordinate with Business, HR, Finance, and Real Estate; liaise with Carelon Global Solutions Philippines leadership.
• Coordinate transition timelines with business needs.
• Manage demand and supply tracking and resource planning.
• Lead design of processes and systems to support business needs.
• Identify best practices and integrate functions and processes.
• Build support for business change and align leaders' priorities.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Process redesign

Performance management

Leadership

Healthcare background

Education

BA/BS degree in a related field

Certified Project Management Professional (PMP)

Job description

• Responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.

• Primary duties to include, but are not limited to: Ensures training rooms, production space, meeting rooms, etc. are being efficiently utilized.

• Serves as the Program Management Office (PMO) point of contact; partners with Business and support functions to ensure work runs smoothly (includes planning for requirements such as laptop, monitors, phones, licenses etc.); serves as a liaison with PMO stateside and various leaders at Carelon Global Solutions Philippines in order to provide an overall program update.

• Ensures transition timelines are in coordination with business needs.

• Manages demand & supply tracking in association with business, HR & Finance. Partners with Real Estate & Project Management team from design stage through delivery of facility, and Identifies impacted parties, business partners, and resources required.

• Leads and designs processes and systems that support business needs.

• Leads efforts to identify best practices. Designs methods for integrating functions and processes.

• Builds support for business change throughout the business unit.

• Facilitates identification of leadership's priorities and establishment of goals within the context of a designated journey plan.

Qualifications

• Requires a BA/BS degree in a related field; 5-8 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background.

• At least 5 years’ experience in Project Management in BPO Setting

• Experience leading

• Stakeholder management

• Cross functional collaboration

• Process redesign

• Performance management and process improvement

• Healthcare Background (Preferred)

• Certified Project Management Professional (Preferred)