Sr. Project Manager

VXI; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

VXI in Metro Manila is seeking an experienced Project Manager focused on BPO programs. You will translate stakeholder requirements into actionable tasks, ensure ownership, and drive delivery across multiple projects.

You will lead agile ceremonies, track progress, identify risks, and keep executives informed. Strong communication and risk management are essential to succeed in this fast-paced environment.

Qualifications

• 6+ years working as a PM in a BPO-contact center setting.

Responsibilities

• Understand and communicate stakeholder requirements to team members and manage all requirements accordingly.
• Establish clear ownership for project tasks and ensure teams have the tools needed with timely feedback.
• Coordinate and facilitate delivery of project objectives.
• Lead agile project meetings and ensure productive planning and execution.
• Track progress and ensure deadlines are met; manage risks and communicate status to management.
• Drive risk management and issue resolution to meet productivity, quality, and HR project goals.

Skills

PM in BPO

Stakeholder mgmt

Agile PM

Cross-functional

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordingly.
• Establishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedback.
• Coordinates and facilitates delivery of project objectives.
• Organizes and facilitates project planning, daily stand up meetings, reviews, implementation planning and other agile project related meetings.
• Tracks progress and reviews project tasks to make certain deadlines are met appropriately.
• Assesses project issues and identify solutions to meet productivity, quality and goals of HR projects.
• Proactively communicates project status, issues & risks to management.
• Conducts regular status meetings with all stakeholders, keeping the stakeholder's needs and requirements continuously in view.
• Ensures project teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Finds and works to remove development and project roadblocks; motivate the project teams and keep them excited to move forward; protects the team from outside distractions.

Requirements

• At least 6 years working experience as a PM in a BPO-contact center setting.
• Must be well versed in the following types of projects: Ramp ups (new business and existing LOBs), Program flips (having an entire program turned into another account), Ramp downs, Site Build outs, Space/floor renovation, Program movement from one office to another (the transfer may include people, asset, technology), Tools launch
• Knowledge on how the BPO set up works and how each department is inter-related to each other
• Vast experience in dealing with the Senior Leadership Teams (Directors, V and C level executives both from VXI and on the client side)
• Excellent stakeholder management skills
• Can Manage multiple and complex projects at any given time
• Above average communication skills
• Experience in risk management
• Must be a regular employee of VXI (internal)
• Must have at least 6 months tenure in current position (internal)
• No pending or existing DA case (internal)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!