Sr. Operations Representative

Capital One Group; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Capital One seeks a Sr. Operations Representative in Alabang, Philippines, to support customer accounts and address inquiries with accuracy and care.

You will listen attentively, update information, and transfer calls to the appropriate department while maintaining product knowledge and policy adherence. Training and shifting schedules are involved in daily operations.

Qualifications

• At least high school level.
• Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background.
• Fluent in English and excellent conversational skills
• Preferably with Financial or Fraud Background
• Must be willing to work on shifting schedules.

Responsibilities

• Account Servicing: Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
• Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
• Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
• Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns

Skills

Fluent in English

Customer service

Education

High school level

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Operations Representative

Responsibilities

• Account Servicing: Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
• Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
• Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
• Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns

Qualifications

• At least high school level
• Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background
• Fluent in English and excellent conversational skills
• Preferably with Financial or Fraud Background
• Must be willing to work on shifting schedules

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).