Sr. Manager Sales Operations & Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Vertiv is seeking an experienced analytics and operations leader to integrate CRM, pipeline analytics, and sales operations analytics as part of a growth-focused team. You will drive KPI reporting, AI-enabled process improvements, and cross-functional collaboration with Sales Excellence, Global Team, and other functions.

The role emphasizes leadership, strategic planning, and the ability to manage multiple initiatives while delivering data-driven decisions that propel the business forward.

Qualifications

• 15+ years relevant work experience across organizational levels and countries.
• Experience managing teams with broad responsibilities and driving process improvements.
• Designing and implementing sales and operations processes and tools, with analytics focus.

Responsibilities

• Oversee CRM, pipeline analytics, service operations analytics, and incentive programs.
• Coordinate analytics initiatives to empower senior leaders and optimize sales processes.
• Lead resource planning and act as contingency for managers during peak demand.
• Drive AI integration and automation in sales operations workflows.
• Bridge sales and operations performance with KPI reporting and action planning.
• Lead and develop managers across CRM, analytics, and planning teams.
• Provide operational backstop and ensure collaboration across pillars.

Skills

Leadership

Communication

Business Acumen

Strategic & Operational Planning

Strategic & Operational Agility

Problem Solving

Data management and analysis

Stakeholder management

Education

Bachelor's Degree in Business

MBA or advanced degree (advantage)

Job description

Position Summary

JOB DESCRIPTION

This role will primarily be tasked to integrate the core functions of the team currently on the areas of CRM, pipeline analytics, service operations analytics, supply chain analytics and incentive program and other future support functions for the business. These programs are meant to facilitate and optimize the sales process, maximizing efficiency in the organization. Likewise, the role will be working on and integrating a large set of data and acting as the overall analytics manager to empower key leaders in the organization. Operationally, this role will be involved with the day-to-day requirements of the team including its resource planning and effectively acting as contingency for each of the managers. The role will interface with key leaders across the organization including the Sales Excellence program, Global Team, and other functions, providing additional support to the business as it embarks on an ambitious growth plan.

Responsibilities

• Team coherence including process management, resource planning, and capacity build-up identifying synergies, eliminating silos, and driving a unified operating rhythm
• Target setting, measurement, and reporting
• Program management (design, communication, administration, and enhancements)
• Comprehensive business analytics and KPI reporting, bridging sales and operations performance, driving action planning and data-driven decision making
• Drive the integration of AI tools and automation into sales operations workflows, identifying opportunities to enhance analytics, streamline processes, and improve decision-making through intelligent solutions aligned with the organization's digital transformation objectives
• Architect and operationalize the team's functional model across three layers: Business Partnership & Advisory, Analytics & Intelligence, and Platforms/Data & Enablement — ensuring clear accountability and seamless collaboration across layers.
• Lead, coach, and develop the other managers within the team across CRM, sales analytics, supply chain planning, and incentive programs, driving performance management, talent development, and succession planning
• Serve as the operational backstop for each functional manager, maintaining sufficient depth of knowledge across all pillars to step in during transitions, absences, or peak demand periods
• Other functions related to sales operations and support

Qualifications

• 15+ years relevant work experience involving:
  • Working closely across all levels of the organization, functions, and countries
  • Managing teams with broad set of responsibilities
  • Ability to work under pressure, handle multiple tasks and deliverables within expected timelines and accuracy, and prioritize tasks accordingly
  • Designing and implementing sales and operations processes, tools, and applications
  • Continuous improvement initiatives
  • Analytics and action planning
• Key competencies:
  • Leadership & Communication
  • Business Acumen
  • Strategic & Operational Planning
  • Strategic & Operational Agility
  • Problem Solving
  • Data management and analysis (including technology, research, and reporting)
  • Stakeholder management and ability to work closely with senior leaders of the business

EDUCATIONAL REQUIREMENT

• Bachelor's Degree on Business, Management, or related fields. MBA or advanced degree on related fields would be an advantage.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirement

Time Travel Required

• 5%

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]