Sr. Manager Sales Operations & Support

Vertiv; Mandaluyong; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Vertiv is seeking an analytics leader in Manila to integrate CRM, pipeline analytics, service operations analytics, and incentive programs into a unified business analytics function. You will manage data integration across functions and empower leaders with actionable insights for growth.

As a senior analytics manager, you will collaborate with Sales Excellence, Global Team, and other stakeholders to optimize processes, drive AI-enabled automation, and support Vertiv's ambitious expansion in the

Qualifications

• Bachelor's degree in business, management or related field; MBA or similar is an advantage.
• 15+ years of experience across orgs and multiple countries.
• Experience designing and implementing sales/ops processes, tools and apps.
• Ability to lead teams, handle multiple tasks under pressure and deliver with accuracy.

Responsibilities

• Lead team coherence, process management, and capacity planning across CRM, analytics, and operations.
• Set targets, measure performance, and report results.
• Manage programs from design to administration and enhancements.
• Provide comprehensive business analytics and KPI reporting bridging sales and operations.
• Drive AI tools and automation into sales operations workflows aligned with digital transformation.
• Architect the operating model across three layers: Business Partnership, Analytics, Platforms/Data Enablement.
• Coach and develop managers across CRM, sales analytics, supply chain planning, and incentive programs.
• Serve as operational backstop for functional managers and cover transitions or peak demands.
• Handle other sales operations and support tasks.

Skills

Leadership

Communication

Business Acumen

Strategic Planning

Operational Planning

Strategic & Operational Agility

Problem Solving

Data Management

Stakeholder Management

Education

Bachelor's Degree in Business/Management

MBA or related advanced degree (advantage)

Job description

POSITION SUMMARY

This role will primarily be tasked to integrate the core functions of the team currently on the areas of CRM, pipeline analytics, service operations analytics, supply chain analytics and incentive program and other future support functions for the business. These programs are meant to facilitate and optimize the sales process, maximizing efficiency in the organization. Likewise, the role will be working on and integrating a large set of data and acting as the overall analytics manager to empower key leaders in the organization.

Operationally, this role will be involved with the day-to-day requirements of the team including its resource planning and effectively acting as contingency for each of the managers. The role will interface with key leaders across the organization including the Sales Excellence program, Global Team, and other functions, providing additional support to the business as it embarks on an ambitious growth plan.

RESPONSIBILITIES

• Team coherence including process management, resource planning, and capacity build-up identifying synergies, eliminating silos, and driving a unified operating rhythm


• Target setting, measurement, and reporting


• Program management (design, communication, administration, and enhancements)


• Comprehensive business analytics and KPI reporting, bridging sales and operations performance, driving action planning and data-driven decision making


• Drive the integration of AI tools and automation into sales operations workflows, identifying opportunities to enhance analytics, streamline processes, and improve decision-making through intelligent solutions aligned with the organization's digital transformation objectives


• Architect and operationalize the team's functional model across three layers: Business Partnership & Advisory, Analytics & Intelligence, and Platforms/Data & Enablement — ensuring clear accountability and seamless collaboration across layers.


• Lead, coach, and develop the other managers within the team across CRM, sales analytics, supply chain planning, and incentive programs, driving performance management, talent development, and succession planning


• Serve as the operational backstop for each functional manager, maintaining sufficient depth of knowledge across all pillars to step in during transitions, absences, or peak demand periods


• Other functions related to sales operations and support

QUALIFICATIONS

• 15+ years relevant work experience involving:
  
  
  
  • Working closely across all levels of the organization, functions, and countries
  
  
  • Managing teams with broad set of responsibilities
  
  
  • Ability to work under pressure, handle multiple tasks and deliverables within expected timelines and accuracy, and prioritize tasks accordingly
  
  
  • Designing and implementing sales and operations processes, tools, and applications
  
  
  • Continuous improvement initiatives
  
  
  • Analytics and action planning
  
  
  
  


• Key competencies:
  
  
  
  • Leadership & Communication
  
  
  • Business Acumen
  
  
  • Strategic & Operational Planning
  
  
  • Strategic & Operational Agility
  
  
  • Problem Solving
  
  
  • Data management and analysis (including technology, research, and reporting)
  
  
  • Stakeholder management and ability to work closely with senior leaders of the business
  
  
  
  

EDUCATIONAL REQUIREMENT

• Bachelor's Degree on Business, Management, or related fields. MBA or advanced degree on related fields would be an advantage.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirement

TIME TRAVEL REQUIRED

• 5%

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture


• Customer Focus


• Operational Excellence


• Innovation


• Financial Strength

VERTIV BEHAVIORS

• Own it


• Act with urgency


• Foster a customer-first mindset


• Think big and execute


• Lead by example


• Drive continuous improvement


• Learn and seek out development


• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ••••@vertiv.com