Sr. Manager, Client Accounting Operations

pinnacle intelligence ltd; Muntinlupa; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Pinnacle Intelligence is seeking a Senior Manager, Client Accounting Operations to lead end-to-end F&A processes for automotive retail clients from our Alabang on-site office. You will drive accuracy, timeliness, controls, and scalability while guiding a high-performing team.

The role requires proven F&A leadership, operational governance, and experience with dealership workflows, ERP/DMS platforms, and automation. Join us to elevate client accounting delivery through data-driven insights.

Qualifications

• Experience managing Finance and Accounting operations in a BPO/shared services/outsourcing setup.
• End-to-end F&A service delivery accountability, performance, and quality.
• Operational process management, governance, and internal controls.
• KPIs, SLAs, quality targets, and continuous improvement experience.
• Leadership of teams, accountability, and standardization.
• Strong analytical, problem-solving, and stakeholder skills.

Responsibilities

• Lead end-to-end Finance and Accounting operations for practice SLAs.
• Oversee dealership-related financial workflows and reporting for clients.
• Manage client accounting delivery, workflows, and resources.
• Establish SOPs, approvals, controls, and governance metrics.
• Drive ERP/DMS automation and AI-enabled workflow improvements.
• Build client partnerships and provide performance updates.
• Monitor KPIs, productivity, quality, and cost efficiency.
• Lead transformation initiatives and develop high-performing teams.
• Ensure risk management and internal control adherence.
• Collaborate with Finance, IT, Quality, and Workforce Management.

Skills

F&A operations

Process governance

Team leadership

Stakeholder communication

Analytical skills

Education

Accounting/Finance degree

CPA or equivalent certification

Tools

ERP systems

DMS systems

Finance reporting tools

Job description

Department:

Operations - Accounting

Reports To:

Senior Vice President, Operations

Location:

Alabang (On-site), Muntinlupa City, Metro Manila, Philippines

About Pinnacle Intelligence:

Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions designed to engage customers, accelerate sales growth, and elevate the entire auto retail value chain. Our mission is to revolutionize the automotive retail industry through intelligent technology, unlocking dealerships' full potential and setting new standards of efficiency, profitability, and market leadership. We are dedicated to powering the future of auto retail with AI, Data, and Automation, driven by intelligence at every turn.

Position Summary:

The Senior Manager, Client Accounting Operations is responsible for leading high-impact Finance and Accounting (F&A) processes, ensuring accurate, efficient, and scalable end-to-end service delivery. This role oversees operational performance, process governance, client partnerships, financial controls, and continuous improvement across client accounting operations, with a preference for experience in automotive retail and dealership financial workflows. The ideal candidate combines strong F&A expertise, operational leadership, and process management capabilities with the ability to optimize complex accounting workflows and develop high-performing teams. As part of Pinnacle Intelligence, this leader will help advance our position as an AI-powered automotive intelligence partner by leveraging technology, workflow automation, and data-driven insights to enhance financial accuracy, operational efficiency, and scalability for our clients.

Key Responsibilities:

• F&A Operations Management: Lead end-to-end Finance and Accounting operations, ensuring accuracy, timeliness, compliance, and adherence to established service-level agreements and client requirements.
• Automotive Dealership Accounting Operations: Oversee dealership-specific financial workflows, including floor plan reconciliations, deal posting, contract funding verification, warranty claim accounting, and OEM financial statement preparation. Ensure accurate processing, timely reconciliation, and reliable financial reporting aligned with dealership requirements.
• End-to-end Client Accounting Delivery: Oversee client accounting services across assigned accounts, managing operational workflows, resource allocation, productivity, and service quality while ensuring consistent and scalable delivery.
• Process Management & Governance: Establish and maintain robust accounting processes, standard operating procedures, approval workflows, internal controls, and performance monitoring mechanisms. Strengthen process governance to ensure accuracy, consistency, audit readiness, and accountability across finance operations.
• Accounting Systems & Workflow Automation: Drive effective utilization and continuous improvement of accounting ERP systems, dealership management systems (DMS), and other finance technology platforms. Partner with IT and relevant stakeholders to streamline accounting workflows, automate repetitive tasks, reduce manual errors, and improve financial visibility.
• Client Relationship Management: Build and maintain strong client partnerships, address operational concerns, provide performance updates, and align service delivery with client expectations and business objectives.
• Performance & Financial Management: Monitor operational KPIs, service-level agreements, productivity, quality, and cost efficiency. Drive accountability and implement performance improvement initiatives that enhance service delivery and business outcomes.
• Continuous Improvement & Transformation: Identify process gaps, standardize best practices, and implement workflow improvements using data-driven insights, automation, and emerging AI-enabled capabilities to improve efficiency, accuracy, and scalability.
• Leadership & Team Development: Lead, coach, and develop managers and team members, strengthening technical accounting expertise, operational discipline, accountability, and a high-performance culture.
• Risk Management & Internal Controls: Ensure adherence to financial controls, operational policies, audit requirements, and applicable accounting standards and procedures. Identify control gaps and implement appropriate mitigation measures to protect financial integrity.
• Cross-Functional Collaboration: Partner with Finance, IT, Quality, Workforce Management, and other stakeholders to resolve operational challenges, support system enhancements, strengthen financial processes, and deliver business transformation initiatives.

Skills & Qualifications:

Required:

• Proven experience managing Finance and Accounting operations within a BPO, shared services, or outsourced service delivery environment.
• Demonstrated experience overseeing end-to-end F&A service delivery, with accountability for operational performance, client satisfaction, process efficiency, and service quality.
• Strong capabilities in operational process management, accounting workflow optimization, process governance, internal controls, and performance monitoring.
• Experience managing operational KPIs, service-level agreements, quality standards, productivity targets, and continuous improvement initiatives.
• Proven leadership experience managing and developing teams while driving operational accountability and process standardization.
• Strong analytical, problem-solving, client management, and stakeholder communication skills.

Preferred:

• Experience supporting automotive retail or dealership-related accounting operations, particularly in multi-account dealership environments.
• Working knowledge of dealership-specific financial processes, including floor plan reconciliations, deal posting, contract funding verification, warranty claim accounting, and OEM financial statement preparation.
• Familiarity with accounting ERP platforms, dealership management systems (DMS), and financial reporting tools used in automotive retail environments.
• Experience implementing finance workflow automation, system integrations, or AI-enabled process improvements to enhance accounting accuracy, controls, and operational efficiency.
• Professional certification in accounting or finance, or a bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Why Join Pinnacle Intelligence:

Pinnacle Intelligence offers a unique opportunity to be part of a growing and innovative company that is redefining intelligent business solutions for the automotive retail industry. We provide a collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on our clients' success. If you are a skilled and passionate individual eager to contribute to a dynamic team, we encourage you to apply!