Sr. Learning Design and Delivery Specialist

Converge ICT Solutions Inc.; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Converge ICT Solutions Inc. seeks a Senior Learning Design and Delivery Specialist to lead end-to-end onboarding and broader learning initiatives.

You will design, develop, and deliver onboarding journeys, partnering with business leaders, HR partners, SMEs, and outside partners to translate needs into practical, high-quality learning solutions. You will own learning architecture, content creation, facilitation, and measurement, ensuring programs are engaging, scalable, and aligned with culture

Qualifications

• Strong instructional design and content development skills.
• Proven onboarding design and program management experience.
• Facilitation, presentation, and communication excellence.
• Ability to translate business needs into practical learning solutions.
• Stakeholder management and cross-functional collaboration.
• Good project management, organization, and time management.
• Analytical mindset with attention to detail.

Responsibilities

• Own and continuously improve the new hire onboarding experience.
• Design and deliver learner-centered onboarding programs and journeys.
• Develop engaging learning content and job aids.
• Facilitate onboarding sessions and workshops.
• Manage end-to-end learning program execution from planning to closeout.
• Measure outcomes and identify opportunities for improvement.
• Partner with SMEs, leaders, HR to develop relevant learning solutions.
• Stay updated on learning trends and technologies to enhance learning.

Skills

Instructional design

Onboarding design

Facilitation

Stakeholder mgmt

Content development

Project management

Data-driven decisions

LMS management

E-learning tools

Education

Bachelor’s degree

Instructional Design cert

Tools

LMS (SAP SuccessFactors)

Canva

E-learning tools

Google Workspace

Job description

The Senior Learning Design and Delivery Specialistis responsible for the design, development, execution, and continuous improvement of learning solutions that build employee capability and support business performance.

The role has primary responsibility for designing and executing structured onboarding experiences for new hires, ensuring that learning journeys are relevant, engaging, consistent, and aligned with organizational culture, role expectations, business processes, and required capabilities.

Beyond onboarding, the role designs and delivers learning interventions across various employee populations, partnering closely with business leaders, HR partners, subject matter experts, and external learning partners to translate business and capability needs into practical, high-quality learning solutions.

The role is expected to operate with a high degree of independence, demonstrate strong instructional design and facilitation expertise, and take end-to-end ownership of assigned learning programs—from needs analysis and learning architecture through development, implementation, measurement, and continuous improvement

Key Responsibilities

1. New Hire Onboarding

• Work independently on the design, development, and execution of new hire onboarding programs and learning journeys.

• Work with People & Culture, business teams, managers, and subject matter experts to identify the knowledge, skills, and behaviors new employees need to succeed.

• Develop onboarding materials, learning paths, schedules, activities, and resources for different employee groups.

• Coordinate the end-to-end delivery of onboarding programs and continuously improve the experience based on feedback and outcomes.

2. Learning Design and Content Development

• Design and develop learning programs and materials based on identified business and learning needs.

• Create engaging learning content such as presentations, facilitator guides, activities, assessments, job aids, and other learning resources.

• Apply adult learning and instructional design principles to create practical and effective learning experiences.

• Adapt learning solutions for different audiences, roles, and learning formats, including classroom, virtual, blended, and self-paced learning.

3. Learning Delivery and Facilitation

• Facilitate onboarding programs, training sessions, workshops, and other capability-building initiatives.

• Create an engaging learning environment using effective facilitation and presentation techniques.

• Work with facilitators and subject matter experts to ensure consistent and effective learning delivery.

4. Learning Program Execution

• Manage the end-to-end execution of assigned learning programs, from planning and preparation through delivery and closeout.

• Coordinate schedules, participants, communications, facilitators, SMEs, vendors, materials, venues, and learning platforms as needed.

• Manage multiple learning initiatives and ensure programs are delivered on time and to expected quality standards.

• Manage and maintain learning programs, assignments, and learner records through LMS platforms.

5. Learning Measurement and Improvement

• Gather and analyze learner feedback, participation data, assessments, and other learning results.

• Identify opportunities to improve learning content, delivery, onboarding experiences, and learning processes.

• Prepare learning reports, dashboards, and insights to support stakeholder decisions and program improvements.

6. Stakeholder Partnership and Learning Innovation

• Partner with business leaders, people managers, HR partners, SMEs, and vendors to develop relevant learning solutions.

• Guide SMEs and stakeholders in translating business knowledge into effective learning content.

• Stay updated on learning trends, technologies, and tools and recommend new approaches that improve the learner experience.

• Contribute to learning standards, processes, tools, and other People & Culture initiatives as needed.

Qualification

Education

• Bachelor’s degree in Human Resources, Psychology, Education, Communication, Business, Organizational Development, or a related field.

• Certification or training in Instructional Design, Learning & Development, Facilitation, or Adult Learning is an advantage.

Experience

• 4+ years of relevant experience in Learning & Development, Training, Instructional Design, or a related field.

• Proven experience designing and implementing new hire onboarding programs.

• Experience designing learning programs, curricula, and learning materials.

• Experience facilitating training, workshops, and onboarding sessions.

• Experience managing learning programs from planning through implementation and evaluation.

• Experience working with business stakeholders, SMEs, HR partners, managers, and vendors.

• Experience managing or administering LMS platforms.

• Experience using learner feedback and learning data to improve programs.

• Experience working in a fast-paced and cross-functional environment is an advantage.

Skills and Competencies

• Strong instructional design and content development skills.

• Strong onboarding design and program management skills.

• Strong facilitation, presentation, and communication skills.

• Ability to translate business needs into practical learning solutions.

• Strong stakeholder management and collaboration skills.

• Good project management, organization, and time management skills.

• Analytical and problem-solving skills.

• Strong attention to detail and quality.

• Ability to work independently and manage multiple priorities.

• Adaptable, proactive, and continuous improvement mindset.

Technical Skills

• Experience with LMS platforms, preferably SAP SuccessFactors or similar systems.

• Familiarity with Google Workspace/Google Suites

• Experience with Canva, e-learning authoring tools, or similar learning technologies.

• Ability to use AI and emerging technologies to support learning design and content development is an advantage.

What Success Looks Like

The Senior Learning Design and Delivery Specialist will be able to:

• Own and continuously improve the new hire onboarding experience.

• Design and deliver effective, learner-centered learning programs.

• Develop high-quality learning content with minimal supervision.

• Facilitate engaging learning experiences for different audiences.

• Partner effectively with SMEs, business stakeholders, and HR teams.

• Manage learning programs from design through execution and evaluation.

• Use feedback and data to improve learning solutions.

• Introduce practical and innovative approaches to learning.

• Serve as a subject matter resource in learning design, onboarding, and facilitation.