Sr. Engagement Manager, Forward Deployed Engineering - LATAM

Databricks; Mexico; On-site; PHP 5,538,461 - 7,999,999; Full time

Job summary

Databricks is seeking a Senior Engagement Manager in Pampanga, Philippines. In this role, you will lead complex initiatives, drive sales for Professional Services & Training, and ensure high customer satisfaction. Ideal candidates have extensive experience in Professional Services and a strong understanding of Databricks architecture. This position involves collaboration with various teams to align sales targets with growth goals and the ability to travel as needed.

Qualifications

• 7-10 years running a Professional Services line of business.
• 10+ years in senior customer-facing roles with a mix of influencing and execution.
• Strong knowledge of Databricks architecture and competitors.

Responsibilities

• Independently scope and lead large, complex initiatives.
• Drive full-cycle sales of Professional Services & Training programs.
• Identify and pursue upsell and cross-sell opportunities.

Skills

Strategic Leadership

Advanced Selling

Cross-Functional Alignment

Customer Sentiment Monitoring

Job description

CSQ327R29

The Senior Engagement Manager is a trusted advisor within the Professional Services organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex cross‑functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.

The Impact You Will Have

• Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Advanced Selling: Drive the full‑cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
• Account Growth: Identify and pursue upsell and cross‑sell opportunities within existing customers to meet or exceed revenue targets.
• Cross‑Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalates to ensure high satisfaction.

What We Look For

• 7‑10 years running a Professional Services line of business.
• 10+ years in senior customer‑facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record of managing large‑scale program plans and service delivery.
• Ability to travel up to 25‑50% as required.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.