Sr Assistant Vice President

EXL; Pasay; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

EXL in the Philippines invites a Senior Program Manager to own end-to-end POD delivery within SAFe cadence. You will drive scope, burn, utilization, and forecast accuracy while preserving velocity and achieving PI objectives.

You will manage financial performance, margins, risks, and dependencies across PODs, ensuring release readiness, defect prevention, and strong governance. Collaboration with cross-functional teams is essential.

Qualifications

• Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy.
• Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly.
• Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members.
• Ensure 100% scope changes are captured via RAID/Change Control with approved forecasts within 5 business days.
• Track change requests/assumptions with financial impact and secure timely approvals.
• Drive end-to-end plan execution for PODs with SAFe cadence and disciplined delivery governance.

Responsibilities

• Achieve ≥90% PI objectives for owned PODs and maintain iteration carryover <15% after first PI.
• Maintain schedule variance within ±10% for releases and complete release readiness checklist for every release.
• Update RAID and dependency logs weekly with owners and ensure no critical dependency has no owner.
• Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end.
• Improve quality through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices.
• Lead and coach POD PMs/Scrum Masters; standardize templates and achieve high compliance across PODs.

Job description

• Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy while maintaining delivery velocity.
• Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly.
• Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members.
• Ensure 100% scope changes are captured via RAID/Change Control with agreed approvals and updated forecasts within 5 business days.
• Track change requests/assumptions with financial impact and secure approvals within agreed timelines.
• Delivery Excellence & Milestone Achievement: -
• Drive end-to-end plan execution for PODs with SAFe cadence, dependency management, and disciplined delivery governance to achieve committed PI objectives.
• Maintain schedule variance within ±10% for committed releases; complete release readiness checklist for every release.
• Update RAID and dependency logs weekly with owners; ensure zero critical dependencies without an owner.
• Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end.
• Quality Assurance & Defect Management: -
• Improve quality of deliverables through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices.

• Financial Management & Margin Health: -
• Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy while maintaining delivery velocity.
• Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly.
• Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members.
• Ensure 100% scope changes are captured via RAID/Change Control with agreed approvals and updated forecasts within 5 business days.
• Track change requests/assumptions with financial impact and secure approvals within agreed timelines.
• Delivery Excellence & Milestone Achievement: -
• Drive end-to-end plan execution for PODs with SAFe cadence, dependency management, and disciplined delivery governance to achieve committed PI objectives.

Achieve ≥90% PI objectives met for owned PODs; maintain iteration carryover <15% after first PI.

• Maintain schedule variance within ±10% for committed releases; complete release readiness checklist for every release.
• Update RAID and dependency logs weekly with owners; ensure zero critical dependencies without an owner.
• Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end.
• Quality Assurance & Defect Management: -
• Improve quality of deliverables through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices.

Achieve UAT pass rate ≥95% for each release; maintain defect rejection rate

• Reduce defect leakage to production to ≤2 defects per release; ensure zero repeat Sev-1 incidents.
• Enforce Definition of Ready/Done and evidence-based sign-offs for 100% of stories.
• Implement data quality checks with ≥99% accuracy for key reporting measures.
• Stakeholder Management & Client Satisfaction: -
• Strengthen client confidence through proactive communication, transparent reporting, and rapid action closure.
• Achieve average stakeholder satisfaction/NPS score ≥8.5/10 (quarterly feedback).
• Deliver weekly executive summaries on time (100%) covering progress, risks, and decisions needed.
• Close agreed action items within 5 business days ≥90% of the time.
• Facilitate decisioning forums; unblock critical decisions within 10 business days ≥90% of the time.
• Maintain executive governance cadence with clear minutes and action tracking.
• People Leadership & Team Development: -
• Lead and develop POD PMs/Scrum Masters by coaching delivery hygiene, planning discipline, and problem-solving; build high-performing teams.
• Conduct monthly coaching 1:1s with each POD PM; maintain documented development goals and progress.
• Standardize templates (status, RAID, plan, release) and achieve ≥95% compliance across PODs.
• Manage attrition within agreed thresholds; execute onboarding plans within 2 weeks for any replacement.
• Implement team engagement actions; achieve stakeholder feedback on PM effectiveness ≥8/10.
• Governance, Risk & Compliance: -
• Ensure PODs operate with strong controls: risk management, auditability, and adherence to compliance and security requirements.
• Conduct risk reviews bi-weekly; ensure all High/Critical risks have mitigation plans and due dates.
• Achieve 100% compliance with required documentation (SoW/Change controls, approvals, test evidence) and meet audit requests within SLA.
• Prevent compliance-related production incidents attributable to missed process or documentation.
• Maintain critical path reviews weekly with stakeholders; achieve ≥90% release readiness criteria met ahead of cutover.
• Production Support & Hypercare: -
• Own Hypercare outcomes by ensuring release readiness, operational runbooks, and rapid incident resolution.
• Implement Hypercare runbook, on-call rota, and incident triage model before each go-live (100%).

Meet incident SLAs: Sev-1 response <15 min, Sev-2 <30 min; reduce MTTR by ≥20% vs baseline.

• Complete post-incident RCA within 5 business days for 100% of Sev-1/2 incidents with prevention actions tracked to closure.