Sr Analyst III Business Process Solutions

DXC Technology Morocco; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

DXC Technology Morocco is seeking a qualified Process Analyst to analyze business processes and drive improvements that enhance customer and client experiences. You will support process improvement initiatives, collect and analyze performance data, and collaborate with the team to ensure successful project execution.

The role emphasizes documenting changes, communicating insights to stakeholders, and staying current with industry trends in customer experience.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Typically 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
• Proven experience in business process services and data analysis.
• Proficiencies in data manipulation and interpretation.

Responsibilities

• Analyze business processes and identify areas for improvement to enhance customer and client experience.
• Provide support in process improvement initiatives under guidance of senior teammates.
• Collect and analyze performance data to evaluate customer and client satisfaction.
• Collaborate with team members on project tasks to ensure successful execution.
• Document process changes and improvements for future reference.
• Communicate process-related insights and recommendations to stakeholders.
• Learn and apply process optimization methodologies effectively.
• Stay informed about industry trends related to customer experience.

Skills

Data analysis

Process improvement

Data interpretation

Stakeholder communication

Education

Bachelor's degree

Tools

Excel

Job description

Job Description:Essential Job Functions: • Analyze business processes and assist in identifying areas for improvement to enhance customer and client experience. • Provide support in process improvement initiatives under the guidance of senior team members. • Collect and analyze performance data to evaluate customer and client satisfaction. • Collaborate with team members on project tasks to ensure successful execution. • Document process changes and improvements for future reference. • Communicate process-related insights and recommendations to stakeholders. • Learn and apply process optimization methodologies effectively. • Stay informed about industry trends related to customer experience.Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role • Proven experience in business process services and data analysis • Proficiencies in data manipulation and interpretation • A continuous learner who stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications (e.g., Microsoft Excel Specialist, Business Analytics Foundations) a plusAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.