BPS Operations Manager

2026 DXC Tech(Philippines)Inc; Manila; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

DXC Technology Inc. in Manila seeks an experienced operations leader to manage day-to-day business process transactions and teams in Manila.

You will guide a group of senior analysts and analysts, collaborate with senior management, and drive process improvements to boost productivity and quality. This role emphasizes data-driven decisions, budgeting input, and resource allocation, with a focus on quality and compliance.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in industry with at least 3 years in a similar role.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• Continuous learner staying current with industry knowledge and technology.

Responsibilities

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

Skills

Business Process Management

Process Optimization

Data-driven decision making

Continuous learner

Education

Bachelor's degree or equivalent

Advanced degree a plus

Job description

Essential Job Functions:

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to the development of budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We're committed to fostering an inclusive environment where everyone can thrive.

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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Learn more on dxc.com.