Sr Analyst III Business Process Solutions

DXC Technology Morocco; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

DXC Technology Morocco is seeking a Process Improvement Analyst in Metro Manila to analyze business processes and identify optimization opportunities that enhance customer and client experience. You will support process improvement initiatives under guidance, collect performance data, and collaborate with team members to ensure successful execution.

This role requires a bachelor's degree, 3+ years of relevant experience, proven data analysis and manipulation skills, and a continuous learning

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
• Proven experience in business process services and data analysis.
• Proficiencies in data manipulation and interpretation.

Responsibilities

• Analyze business processes and assist in identifying areas for improvement to enhance customer and client experience.
• Provide support in process improvement initiatives under the guidance of senior team members.
• Collect and analyze performance data to evaluate customer and client satisfaction.
• Collaborate with team members on project tasks to ensure successful execution.
• Document process changes and improvements for future reference.
• Communicate process-related insights and recommendations to stakeholders.
• Learn and apply process optimization methodologies effectively.
• Stay informed about industry trends related to customer experience.

Skills

Data analysis

Data manipulation

Process improvement

Team collaboration

Learning mindset

Customer experience focus

Education

Bachelor's degree in a relevant field

Advanced degree a plus

Tools

Microsoft Excel

Business Analytics Foundations

Job description

Job Description

Essential Job Functions

• Analyze business processes and assist in identifying areas for improvement to enhance customer and client experience.
• Provide support in process improvement initiatives under the guidance of senior team members.
• Collect and analyze performance data to evaluate customer and client satisfaction.
• Collaborate with team members on project tasks to ensure successful execution.
• Document process changes and improvements for future reference.
• Communicate process-related insights and recommendations to stakeholders.
• Learn and apply process optimization methodologies effectively.
• Stay informed about industry trends related to customer experience.

Basic Qualifications

• Bachelors degree in a relevant field or equivalent combination of education and experience
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
• Proven experience in business process services and data analysis
• Proficiencies in data manipulation and interpretation
• A continuous learner who stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Microsoft Excel Specialist, Business Analytics Foundations) a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.