Sr Analyst, Application Development and Maintenance - Brightree Support

cardinalhealth; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Cardinal Health is seeking an Application Development & Maintenance professional in the Philippines to support and enhance software systems. The role focuses on production support, incident resolution, and cross-functional collaboration with business teams and developers.

You will troubleshoot issues, analyze system behavior, and contribute to knowledge bases while growing within a dynamic IT environment that values best engineering practices.

Qualifications

• 2-4 years of application support, production support, or related technical support experience preferred
• Prior DME industry experience preferred
• Bachelor's degree in a related field, or equivalent work experience, preferred
• Experience troubleshooting application issues, analyzing system behavior, and resolving user-reported incidents
• Brightree experience is a plus, but not required

Responsibilities

• Handle a variety of production support tickets, user requests, and incidents with limited guidance
• Investigate and resolve moderately complex technical, functional, and process-related issues
• Collaborate with business stakeholders, developers, and cross-functional teams
• Assist with knowledge transfer and onboarding of less experienced teammates
• Contribute to process documentation, knowledge articles, and continuous improvement initiatives
• Prioritize incidents and service requests to minimize impact on operations
• Perform root cause analysis and recommend corrective actions
• Escalate highly complex issues when necessary

Skills

Troubleshooting

Analytical thinking

Stakeholder liaison

Documentation

Education

Bachelor's degree in related field

Tools

Brightree

SQL

Job description

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Qualifications

• 2-4 years of application support, production support, or related technical support experience preferred
• Prior DME industry experience preferred
• Bachelor's degree in a related field, or equivalent work experience, preferred
• Experience troubleshooting application issues, analyzing system behavior, and resolving user-reported incidents
• Brightree experience is a plus, but not required

What is expected of you and others at this level

• Applies working knowledge of technical concepts, business processes, and support methodologies to perform a variety of assignments
• Independently handles most production support tickets, user requests, troubleshooting activities, and stakeholder interactions
• Investigates and resolves moderately complex technical, functional, and process-related issues with limited guidance
• Works on projects and operational initiatives of moderate scope and complexity
• Performs root cause analysis and recommends corrective actions to prevent recurring issues
• Collaborates effectively with business stakeholders, developers, vendors, and cross-functional teams
• Contributes to process documentation, knowledge articles, and continuous improvement initiatives
• Exercises sound judgment when prioritizing incidents, service requests, and operational support activities
• Works independently on day-to-day assignments while escalating highly complex issues when needed
• Assists with knowledge transfer and onboarding of less experienced team members

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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