Sports & Leisure Supervisor

Hospitality Enterprise Resources Corporation; Malay; On-site; PHP 312,000 - 603,000; Full time

Job summary

Crimson Resort & Spa Boracay is seeking a Sports & Leisure Supervisor with at least 3 years of experience in providing sports and recreational services. Experience as a supervisor in an international class hotel is preferred, with a strong focus on guest satisfaction and safety.

Responsibilities include overseeing sports and leisure activities, coordinating with engineering for maintenance, training staff, and ensuring service levels meet our resort standards.

Qualifications

• At least 3 years actual experience in providing Sports & Recreations services.
• Preferably with experience as a supervisor in an international class hotel.

Responsibilities

• Oversee the implementation of planned sports and leisure activities to ensure facilities, equipment and services meet established standards.
• Assist in designing suitable activities for groups and ensure guest safety in planning and execution.
• Coordinate maintenance needs with Engineering and supervise staff to deliver high-quality guest experiences.
• Provide training and coaching to staff, monitor performance, and ensure courteous, professional service.

Job description

Filinvest Hospitality Property: Crimson Resort & Spa Boracay

Experience: At least 3 years actual experience in providing Sports & Recreations services. Preferably with experience as a supervisor in an international class hotel.

Create exceptional experiences with Filinvest Hospitality. We are hiring a Sports & Leisure Supervisor with the following expertise:

Meets and Exceeds Customers' and Team Members' Expectations

• Establishes and communicates customer service objectives that support the achievement of Timberland Highlands Resort's mission and vision.

• Monitors customer service levels and counsels employees on alternative methods of responding to customer requests.

• Determines customer delight levels and needs by reviewing comment cards and talking to customers regularly.

• Provides staff with the skills training necessary to deliver value-added service to customers.

Sports and Leisure Activities

• Assists the Sports & Leisure Manager by overseeing the implementation of planned sports and leisure activities to ensure that facilities, equipment, and services are provided in accordance with established standards.

• Assists the Sports & Leisure Manager in designing suitable activities for specific groups.

• Considers safety as a primary concern in the planning and design of sports and leisure activities for guests.

• Assists the Sports & Leisure Manager in monitoring the operations of resort concessionaires that operate or offer sports and leisure facilities and services to ensure that service delivery meets the resort's standards.

Maintenance

• Inspects and evaluates Sports & Leisure facilities and equipment on a regular basis.

• Directly responsible for coordinating repair requirements and maintenance problems with the Engineering Department and follows up on accomplishments.

• Coordinates with the Engineering Department regarding the maintenance of Sports & Leisure equipment.

Safety and Security

• Closely coordinates safety and security concerns in the Sports & Leisure areas with the Department.

• Oversees the implementation of all safety measures by all staff, including dignity products and evacuation procedures, in facilitating Sports & Leisure activities and services.

• Inspects Sports & Leisure areas at the start of each shift to ensure the availability of safety equipment and first aid kits at all times.

• Assigns a sufficient number of lifeguards to attend to guests at the pool areas during operating hours.

• Together with the Sports & Leisure Manager, audits the skills of all staff to ensure that staff are sufficiently skilled to handle emergency situations in any Sports & Leisure area.

• Ensures that all staff brief guests on related safety issues prior to any activity.

• Coordinates with the medical staff prior to any group activity to ensure the availability of back-up services during the activity.

Staff Selection and Placement

• Provides feedback to the department head on staffing matters to determine official staffing levels for the section.

Training

• Ensures that proper training of staff is conducted so that they possess the necessary skills to perform assigned duties while maximizing efficiency.

• Assists the department head in determining the training needs of the section.

• Drafts training schedules for the month based on guidelines established by the department head and presents these to the department head for approval.

• Coordinates with the Training Manager on all matters pertaining to staff training and development.

• Personally conducts or facilitates training activities in accordance with established targets.

• Maintains records of training courses conducted for staff during the month and prepares monthly training summary reports for submission to the Human Resources Division (HRD).

Staff Productivity

• Implements appropriate scheduling and duty roster management to ensure staff are on duty at any given time in correspondence with expected business volume.

Performance Appraisal

• Continuously reminds staff of performance targets, monitors staff performance, and ensures documentation of both positive and negative performance indicators in preparation for formal performance reviews.

• Monitors staff performance throughout the year, documents both positive and negative performance indicators in preparation for formal performance reviews, and prepares performance review records.

• Provides feedback to supervised staff on performance issues, both for the purpose of growth and to ensure accountability through regular coaching and counseling.

Staff Discipline

• Continuously updates the department head on matters pertaining to staff discipline.

• Ensures that all staff report for duty on time, wear the correct uniform, and maintain proper grooming standards at all times.

• Ensures that all staff provide courteous and professional service at all times.

• Ensures that staff adhere to the rules and regulations of the resort by:

• Facilitating regular reorientation of staff on rules and regulations.

• Immediately communicating and updating staff on new rules and standards.

• Continuously monitoring the implementation of rules and standards.

• Effecting coaching, counseling, and, if necessary, disciplinary procedures when rules and standards are violated.

Other Duties

• Company Policies and Procedures: Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code, and Rules and Regulations.

• Attendance: Adheres to the set procedures for attendance and timekeeping.

• Communications: Attends meetings and briefings within or outside the resort as required.

• Guest Relations: As assigned and at all opportunities, assists guests directly and indirectly to resolve problems and provide them with a delightful stay experience in the resort.

• Lost and Found: Fully aware of and complies with Lost and Found procedures at all times.

• Emergency Response: Possesses full knowledge of emergency procedures and ensures all staff are aware of them.

• Equipment Care: Ensures proper care and maintenance of equipment around the assigned area.

• Grooming and Hygiene: Adheres to specified hygiene and personal appearance standards of the resort.

• Training and Employee Activities: Attends scheduled training and participates in company-initiated employee activities.

• Environmental Awareness: Is fully aware of and complies with the resort's environmental policy and established rules and guidelines.

• Adheres to the Environmental Policy and established rules and guidelines.

• Guiding Principles: Practices the Guiding Principles in day-to-day interactions.

• Performs such other functions as may be delegated by management from time to time.

General Responsibilities

• Keeps immediate superiors promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established resort policies and procedures to achieve the overall objectives of the position.

• Prepares reports as necessary to develop a more informative database for improved management decision-making and critical evaluation of work activities.

• Maintains a favorable working relationship with all other resort employees to foster and promote a cooperative and harmonious working climate.

• Projects a favorable image of Timberland Highlands Resort to the public at all times.

• Performs any other duties and tasks assigned by immediate superiors from time to time.

Daily Job Duties

• Checks all daily endorsements and takes action on them.

• Schedules and ensures the sufficient manning of all areas.

• Inspects all areas and reports any operational concerns to the Sports & Leisure Manager.

• Coordinates with concessionaires to reinforce proper standards.

• Assists the Sports & Leisure Manager in imposing discipline on all staff.

• Conducts daily briefings with all staff to cascade information and operational concerns.

• Practices and role-models the Guiding Principles and Core Values of Crimson Hospitality