Sports Customer Experience & Growth Lead

Decathlon Philippines Inc.; Hinoba-an; On-site; PHP 502,000 - 837,000; Full time

Benefits offered by this job

HMO health coverage

20% teammate discount

Ambassadorship voucher

Shareholder opportunity

Job summary

Decathlon Philippines Inc. is seeking a Customer Service Manager to lead customer engagement and partnerships at the store level.

This full-time role reports to the store leader and focuses on delivering an outstanding store experience through engaging visual merchandising and proactive customer feedback channels. You will drive sustainability-minded campaigns, manage a small team, and collaborate with various departments to ensure efficient checkout processes and secure cash flow.

Qualifications

• Graduate from a Bachelor's/College Degree.
• Proven leadership experience in customer service, retail operations, or hospitality.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Lead customer engagement and store partnerships policies in your catchment area.
• Drive business growth through revenue-generating campaigns and services (workshops, repairs, buyback).
• Oversee local payment processing and ensure smooth checkout for customers.

Skills

Leadership

Customer service

Retail operations

Education

Bachelor's degree

Job description

Decathlon Philippines Inc. is seeking a Customer Service Manager to lead customer engagement and partnerships at the store level.

This full-time role reports to the store leader and focuses on delivering an outstanding store experience through engaging visual merchandising and proactive customer feedback channels. You will drive sustainability-minded campaigns, manage a small team, and collaborate with various departments to ensure efficient checkout processes and secure cash flow.