Specialty Risk Consultant

WTW; Taguig; On-site; PHP 1,500,000 - 2,400,000; Full time

Job summary

WTW Philippines CRB seeks a Natural Resources Manager to lead day-to-day servicing for power and utilities, renewable energy, oil and gas, mining and metals, and related infrastructure clients. You will direct account delivery, shape servicing strategy, manage renewals and placements, and ensure contract certainty and SLAs while coordinating with internal specialists and insurer partners.

Trusted relationship lead, you will drive cross-functional collaboration, cross-sell opportunities,

Qualifications

• Bachelor’s degree in a relevant field and extensive experience in corporate client servicing or insurance brokerage.
• Proven leadership of cross-functional teams and renewal/placement processes for complex accounts.
• Strong knowledge of P&C products, risk transfer and placement strategies.

Responsibilities

• Lead end-to-end servicing and account delivery for assigned corporate clients.
• Coordinate renewal and placement strategies with internal and insurer partners.
• Maintain client understanding of business risk history and insurance requirements.
• Manage documentation timelines, contract certainty, and governance.
• Drive cross-sell opportunities and client retention through stewardship and QBRs.
• Lead cross-functional teams to deliver integrated risk advisory solutions.

Skills

Client servicing

Account leadership

Cross-functional collaboration

Negotiation

Stakeholder management

Risk analysis

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

CRM platforms

Job description

Description

The Role

The Natural Resources Manager is a senior client servicing and account leadership role responsible for directing day-to-day delivery for primarily power and utilities, renewable energy, oil and gas, mining and metals, and related infrastructure sector clients within CRB Philippines and serving as a trusted relationship lead for key servicing, renewal and placement matters. The role provides leadership across the account lifecycle, shaping servicing strategy, coordinating renewal and placement execution, maintaining contract certainty and documentation quality, and ensuring delivery against service standards/SLAs, governance requirements and client commitments.Working closely with internal specialist teams (Placement, Specialty, Claims, Engineering and Risk & Analytics) and carrier partners, the role helps drive integrated client solutions including alternative risk transfer and structured risk financing options where appropriate while strengthening retention, supporting revenue growth, identifying cross-sell opportunities, and contributing to broader team capability, operational discipline and client leadership standards.

Key Responsibilities

• Lead end-to-end servicing and account delivery for assigned corporate clients (new business and renewals), acting as the primary day-to-day contact and accountable owner for routine matters. Oversee data gathering, exposure analysis, market submissions, quotations, credit control monitoring and claims follow-ups, driving delivery to agreed service standards/SLAs, quality targets and client commitments.

• Build and maintain a detailed understanding of each client’s business, risk profile, loss history and insurance requirements; support renewal and placement strategy by coordinating with Specialty, Placement and insurer partners to structure fit‑for‑purpose P&C programs (e.g., Property, BI, Liability, Motor, Marine) and other relevant lines, and clearly communicate options and recommendations to clients.

• Manage Natural Resources accounts in line with WTW’s sector-led structure, supporting clients across power and utilities, renewable energy, oil and gas, mining and metals, and related infrastructure sectors. Coordinate with regional and global Natural Resources specialists to bring relevant technical expertise, market insight and placement capability into local client delivery.

• Lead the servicing rhythm for Natural Resources clients by aligning account plans, renewal strategies, risk engineering inputs, claims advocacy, analytics and market engagement around the client’s asset lifecycle, including development, construction, operational and transition‑related exposures.

• Support Natural Resources placement strategy by working with WTW Specialty, Construction, Power, Renewable Energy, Marine, Casualty, Claims, Engineering, Risk & Analytics and global market teams to develop integrated insurance and risk advisory solutions for complex assets and portfolios.

• Lead account management activities by maintaining account plans and key stakeholder maps, setting the engagement cadence for client touchpoints (stewardship reviews / QBRs / renewal meetings), and driving actions, decisions, risks and opportunities to closure through disciplined follow‑through and cross‑functional coordination.

• Support innovation in risk financing solutions by helping assess, model and position alternative risk transfer options (e.g., higher retentions / deductible optimization, captive / fronting arrangements, parametric covers, structured programs) in collaboration with Specialty and Placement colleagues and support the preparation of client‑ready materials and recommendations aligned to risk appetite and WTW solutions.

• Provide sector‑relevant advice to Natural Resources clients on emerging and evolving risk themes, including energy transition, natural catastrophe exposure, supply chain disruption, ESG‑related insurer scrutiny, operational resilience, business interruption, political violence, cyber and climate‑related risk considerations.

• Proactively manage client expectations by setting timelines, providing strategic progress updates, and leading service recovery and escalations when issues arise; direct internal and market stakeholders to resolve matters efficiently, protect the client relationship, and maintain confidence at senior stakeholder level.

• Partner with Specialty, Claims, Engineering and Risk & Analytics (ER&A) teams to deliver coordinated client solutions (risk engineering insights, analytics, benchmarking and claims advocacy), improving risk outcomes and reinforcing WTW’s integrated value proposition.

• Manage documentation timelines and contract certainty—from bind instructions through issuance of policies, endorsements, binders and certificates—ensuring accuracy, completeness, and on‑time delivery to clients and internal stakeholders.

• Support contract certainty and technical quality by validating coverage terms, limits, deductibles, warranties/conditions and policy wordings against placement instructions; elevate gaps, manage approvals, and ensure compliance with WTW governance, controls, and applicable regulatory requirements.

• Maintain effective working relationships with insurers, adjusters and claims partners; support negotiations and problem resolution (coverage interpretation, documentation discrepancies, claims servicing) to achieve timely, commercially sound outcomes for clients.

• Lead client communications and meetings for assigned accounts, including stewardship, renewal and issue‑resolution discussions, providing timely, accurate responses and proactive status updates regarding coverage, placement progress, documentation, premium movements and servicing requirements; ensure minutes, action tracking and follow‑through are completed to a high standard.

• Drive servicing‑led growth and retention by managing the renewal timetable, supporting stewardship/QBR and renewal presentations, and tracking opportunities and actions. Identify cross‑sell/upsell needs, collaborate with Sales/Growth colleagues and specialists to strengthen WTW value propositions, and improve win rates for broker and advisory appointments.

• Demonstrate operational excellence by maintaining complete and audit‑ready account files, following agreed processes, keeping accurate records in broking systems, producing required management information (MI), monitoring service KPIs/SLAs, completing quality checks, and proactively managing risks, controls and governance checkpoints.

• Develop working knowledge of WTW Health, Wealth and Career solutions to identify broader client needs; initiate warm referrals, coordinate internal handoffs, and help progress opportunities alongside CRB servicing activities.

• Contribute to projects, process improvements and client initiatives to support team, business and client objectives, including providing guidance to junior colleagues, sharing best practices, and helping uplift team capability and operational discipline.

• Undertake additional account support, projects and responsibilities as assigned to meet business and client objectives.

Key Performance Measures

• Renewal and placement timeliness: key milestones met (data capture, submission, quote, bind and issuance) in line with agreed timelines

• SLA/KPI attainment: turnaround time on client and internal requests; proactive status updates delivered as agreed

• Contract certainty and documentation quality: accuracy/completeness of policies, endorsements, certificates and wordings; minimal rework and exceptions

• Client experience and retention: feedback scores, renewal/retention outcomes, and quality/timeliness of stewardship/QBR and renewal materials

• Account governance cadence: agreed client touchpoints delivered (stewardship/QBR/renewal meetings) with minutes, action logs and stakeholder updates completed on time

• Action and issue management: percentage of actions closed within agreed dates; effectiveness and timeliness of escalations/service recovery

• Claims servicing effectiveness: responsiveness, coordination quality and cycle time for key claim activities/updates (in partnership with Claims)

• Financial accuracy: premium movements, invoicing/credit control follow‑ups and reconciliation accuracy

• Growth contribution: number/quality of organic revenue opportunities and cross‑sell referrals initiated, opportunities progressed, and support to win‑rate improvement

• Governance and compliance: adherence to WTW processes/controls; audit findings/closures and timely completion of mandatory requirements

Responsibilities

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Qualifications

The Requirements

• Bachelor’s degree (or equivalent relevant experience)

• Significant experience in insurance broking, underwriting or corporate client servicing, preferably within Property & Casualty (P&C) for mid‑market to large corporate accounts, with demonstrated responsibility for leading complex account portfolios, renewals and stakeholder relationships.

• Strong working knowledge of P&C products, policy structures and placement strategy (coverage, limits, deductibles, warranties/conditions and common clauses), with the ability to guide clients and internal stakeholders through the end‑to‑end placement and renewal process for complex or strategically important accounts.

• Strong analytical, organisational and attention‑to‑detail skills; able to validate data quality, reconcile premium movements and produce accurate servicing/renewal reporting

• Ability to manage multiple deadlines in a fast‑paced environment while meeting agreed SLAs, quality checks and stakeholder expectations

• Excellent written and verbal communication with strong executive‑level stakeholder management and influencing skills; able to lead renewal, stewardship and issue‑resolution discussions, communicate technical and commercial considerations clearly, and build confidence with clients, insurers and internal leadership teams.

• Demonstrated leadership capability, including experience coordinating cross‑functional teams, providing direction to junior colleagues, and driving accountability, service quality and execution discipline across account activities.

• Proficiency in Microsoft Office (especially Excel and PowerPoint); familiarity with broking/CRM platforms and document management systems is an advantage

• Strong commercial acumen and sound judgment, with the ability to balance client advocacy, market realities, profitability, risk considerations and governance requirements in decision‑making.

• Confident presentation and client‑facing skills

• Good negotiation skills and confidence engaging insurer/market partners to support placement and renewal outcomes

• Ability to work effectively in a collaborative, team‑oriented environment and to lead through influence across multiple stakeholders, functions and market partners.

• Experience handling Natural Resources, power, energy, utilities, mining, renewable energy, infrastructure or other technically complex asset‑based accounts is preferred, with familiarity in coordinating local servicing requirements with regional and global specialty resources.

Key Competencies

• Client focus and service excellence driven, with strong commercial awareness

• Strong stakeholder partnership across CRB and HWC Lines of Business (LoB) and external market partners

• Negotiation, influencing and relationship management

• Problem‑solving with sound judgment, attention to detail, and a continuous‑improvement mindset

• Accountability, professionalism and integrity; commitment to governance, controls and quality

WTW is an Equal Employment Opportunity