Specialist, Operations

Royal Caribbean Group; Pasay; On-site; PHP 290,000 - 402,000; Full time

Job summary

Royal Caribbean Group’s RCMI-Crew Manning seeks a full-time Spec., Operations in Manila to manage Philippine POEA contract and visa processing for crew members. The role includes coordinating with Global Processing and Visa teams, ensuring timely documentation, and maintaining confidentiality in all business matters.

The candidate will support daily operations, monitor visa and POEA processes, and contribute to high performance through accurate, timely execution and collaboration with

Qualifications

• Bachelor's/College Degree in International Studies or Maritime Field required.
• Knowledge of POEA and Visa requirements and joining port documents.
• 1–2 years of experience in a similar role preferred.
• Proficient in MS Office and related productivity tools.

Responsibilities

• Process POEA contracts and crew visa applications.
• Monitor and update POEA and Visa data and documents.
• Ensure timely release of contracts and visas for crew members.
• Submit visa applications to Global Visa team promptly.
• Upload scanned visa copies to C-TRAC in a timely manner.
• Coordinate with Global Processing and Onboarding teams for compliance.
• Support supervisor in driving process improvements and team performance.

Skills

POEA/Visa processing

Interpersonal skills

Communication

Team collaboration

Education

Bachelor's/College Degree in International Studies or Maritime Field

Tools

Office Productivity Tools

Job description

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s RCMI-Crew Manning has an exciting career opportunity for a full-time Spec., Operations.

Position Summary / Job Purpose:

The position is responsible for the processing of the Philippine Overseas Employment Administration (POEA) contract and visa of crew members

Essential Duties and Responsibilities:

• Accountable for the POEA and Visa processing.
• Responsible on the daily operational responsibilities of the POEA and Visa processing, including:
• Ensuring that monitoring for POEA and Visa are updated;
• Ensuring that POEA contracts and Visa of all crew members are timely released;
• Ensuring that applications for visa are submitted to the Global Visa team on a timely manner;
• Uploading scanned copies of visa in C-TRAC on a timely manner;
• Ensuring that Visa of non-appointment CM¿s with complete documents are collated, processed and applied on time; and
• Individual Performance. Ensures consistent service delivery with what constitute as a good performance as per agreed satisfactory performance standards and metrics.
• Achieves customer satisfaction, reflecting in the formal review channels such as the weekly alignment and reports.
• Complies with company policies, ethics and maintains a strict confidentiality in all business matters.
• Ensures proper compliance with the documented process as agreed with the Global Processing Team, Global Visa Team and Onboarding Team, as well as compliance with different government agencies and embassy's processes and guidelines.
• Contributes to the growth of RCMI by reinforcing the company values by being an active and responsible staff.
• Takes initiative for proper and timely action, and active communication with all necessary parties.
• Assists the POEA and Visa supervisor in driving a culture of high team performance.
• Assists the POEA and Visa supervisor in service delivery improvements, driving regular process review for the purpose of providing value adding feedback and improvement to Global Processing Team, Global Visa Team and Onboarding Team.
• Other tasks as maybe assigned by the Documents Processing Supervisor.

Key Relationships:

• Can execute all levels of communication
• Action and solutions- oriented
• Ability to work with all levels in the organization
• Good interpersonal skills
• At least 1-2 years of experience in the same position preferred
• Candidate must possess at least a Bachelor's/College Degree, preferably in International Studies or Maritime Field
• Knowledge in various POEA and Visa requirements, application, other documents required in joining ports.
• Knowledge in the use of Office Productivity Tools

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.