Specialist IT Administration

Jet Aviation; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Jet Aviation in Makati City, PH is seeking a Specialist, IT Administration to deliver IT infrastructure and end-user services across our global operations. You will provide first- and second-level technical support for day-to-day IT operations, including OS, business applications, and end-user devices.

You will collaborate with global IT teams to implement, maintain, and support technical solutions enabling business operations and participate in IT projects and continuous improvements.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–3 years of experience in IT support, desktop support, or IT administration.
• Experience supporting Windows 11 operating systems.
• Working knowledge of Microsoft 365 applications.
• Familiarity with Active Directory administration.
• Understanding of multi-factor authentication (MFA) technologies.
• Experience supporting and managing Android and iOS devices.
• Familiarity with IT service management tools such as ServiceNow is advantageous.
• Basic understanding of ITIL principles and IT service management practices.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Good written and verbal communication skills in English to provide technical support, prepare documentation, and collaborate effectively with global users and cross-functional teams.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.

Responsibilities

• Provide first-level remote service desk support to internal users globally via phone and online support tools.
• Provide local on-site desktop and end-user support when required.
• Install, configure, upgrade, support and troubleshoot Windows operating systems, Microsoft 365 and other business applications.
• Troubleshoot and resolve hardware, software and application-related issues in a timely manner.
• Manage and track incidents, service requests, tasks, problems and changes through ServiceNow.
• Maintain accurate technical documentation, knowledge articles and support procedures.
• Assist with the testing, deployment and implementation of new applications, software updates and enhancement patches.
• Collaborate with relevant IT teams and business stakeholders to support IT projects and continuous improvements.
• Ensure support activities are carried out in accordance with established IT processes, standards and ITIL practices.

Skills

Customer focus

Analytical thinking

Communication skills

Multi-tasking

Education

IT degree or diploma

Tools

ServiceNow

Active Directory

Microsoft 365

Windows 11

MFA technologies

Job description

Job Description:

Location:

Makati City, PH, 1210

Flexible Work Arrangement: Remote

Job Category: IT

Career Level: Executive

Requisition Id: 6330

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Jet Aviation is seeking a Specialist, IT Administration to support the delivery of IT infrastructure and end-user services across our global operations. In this role, you will provide first- and second-level technical support for day-to-day IT operations, including operating systems, business applications, and end-user devices.

You will work closely with global IT teams and business stakeholders to implement, maintain, and support technical solutions that enable business operations.

Main Responsibilities

• Provide first-level remote service desk support to internal users globally via phone and online support tools.
• Provide local on-site desktop and end-user support when required.
• Install, configure, upgrade, support and troubleshoot Windows operating systems, Microsoft 365 and other business applications.
• Troubleshoot and resolve hardware, software and application-related issues in a timely manner.
• Manage and track incidents, service requests, tasks, problems and changes through ServiceNow.
• Maintain accurate technical documentation, knowledge articles and support procedures.
• Assist with the testing, deployment and implementation of new applications, software updates and enhancement patches.
• Collaborate with relevant IT teams and business stakeholders to support IT projects and continuous improvements.
• Ensure support activities are carried out in accordance with established IT processes, standards and ITIL practices.

Minimum Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–3 years of experience in IT support, desktop support, or IT administration.
• Experience supporting Windows 11 operating systems.
• Working knowledge of Microsoft 365 applications.
• Familiarity with Active Directory administration.
• Understanding of multi-factor authentication (MFA) technologies.
• Experience supporting and managing Android and iOS devices.
• Familiarity with IT service management tools such as ServiceNow is advantageous.
• Basic understanding of ITIL principles and IT service management practices.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Good written and verbal communication skills in English to provide technical support, prepare documentation, and collaborate effectively with global users and cross-functional teams.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.

Desired Characteristics

• Strong interpersonal and stakeholder management skills.
• Proactive, self-motivated, and able to work independently with minimal supervision.
• Results-oriented with a high level of accountability and ownership.
• Demonstrates initiative and a commitment to delivering quality customer service.
• Willingness to continuously learn and adapt to evolving technologies and business needs.
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Work Environment

The role requires the ability to work in a quiet environment conducive to focused remote work. A stable internet connection suitable for remote operations is essential. The employee must maintain phone quality and availability throughout their shift to ensure effective communication and support.