Specialist I Collections

Copeland Philippines, Inc; Quezon City; On-site; PHP 1,845,018 - 3,075,031; Full time

Benefits offered by this job

Flexible and competitive benefits plans

Flexible time-off plans, including paid parental leave

Vacation and holiday leave

Job summary

Copeland Philippines, Inc is seeking a dedicated professional in Quezon City to manage aging accounts effectively. The role involves timely follow-ups, handling pre-collection calls, and ensuring accurate data processing in the customer account database.

Qualified candidates will engage in critical customer interactions and adhere to company policies while aiming to meet performance goals. The position offers flexible benefits and a commitment to fostering an equal opportunity workplace.

Responsibilities

• Timely follow up on aging accounts for post collection.
• Pre-due date courtesy calls for pre-collection.
• Provide accurate and timely information processing.
• Utilize knowledge and system resources to walk through customers and verify symptoms and issues.
• Review and release orders related to assigned accounts that are placed on hold in a timely manner.
• Assess the account standing and provide appropriate recommendation for orders/shipments that are placed on hold.
• Maintain and administer customer account database through system tool.
• Ensure required information is entered into central database pertaining to customer issues or requests.
• Individual transaction management based on client agreement.
• Escalate technical or non-technical problems to the proper escalation channel.
• Escalate delinquent customers to team leader, supervisor and division POC for warranty cancellation, credit-hold, credit limit decrease, etc.
• Adhere to client’s defined processes and procedures and Copeland policies.
• Adhere to support workflow to achieve/exceed Business unit’s expectations on performance.

Job description

Responsibilities

• Timely follow up on aging accounts for post collection
• Pre-due date courtesy calls for pre-collection
• Provide accurate and timely information processing
• Utilize knowledge and system resources to walk through customers and verify symptoms and issues
• Review and release orders related to assigned accounts that are placed on hold in a timely manner
• Assess the account standing and provide appropriate recommendation for orders/shipments that are placed on hold
• Maintain and administer customer account database through system tool
• Ensure required information is entered into central database pertaining to customer issues or requests
• Individual transaction management based on client agreement
• Escalate technical or non-technical problems that are unable to be resolved on the spot to the proper escalation channel
• Escalate delinquent customers to team leader, supervisor and division POC for warranty cancellation, credit-hold, credit limit decrease, etc.
• Adhere to client’s defined processes and procedures and Copeland policies
• Adhere to support workflow to achieve/exceed Business unit’s expectations on performance: Past Due Reduction Cash Goal

Benefits

• Flexible and competitive benefits plans that meet individual and family needs
• Flexible time-off plans, including paid parental leave (maternal and paternal)
• Vacation and holiday leave

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.