Specialist, Human Resources Shared Services

Qualfon Philippines, Inc.; Dumaguete; On-site; PHP 279,000 - 670,000; Full time

Job summary

Qualfon Philippines, Inc. is seeking an HR Specialist to serve as frontline support for employee-related inquiries and transactional HR processes in Dumaguete.

You will ensure timely and accurate handling of requests and maintain data integrity within HR systems while collaborating with COEs to improve processes. The role emphasizes high-quality employee experience, adherence to SLAs, and active participation in HR tech implementation and optimization.

Qualifications

• Experience with HR processes including recruitment, onboarding, data management.
• Excellent communication and customer service skills.
• Proficiency with HRIS and HR ticketing platforms.
• High attention to detail and data integrity.

Responsibilities

• Serve as the primary contact for HR-related queries via ticketing tools, chat, or email.
• Process HR transactions efficiently with a focus on First Contact Resolution (FCR).
• Ensure adherence to SLAs when handling inquiries and requests.
• Maintain data accuracy in the HR Information System (QNect).
• Promote compliance with company policies and data governance standards.
• Collaborate with local HR partners and COEs to resolve issues.
• Review and support redesign of transactional HR processes to improve efficiency.
• Contribute to HR continuous improvement initiatives.
• Support implementation and optimization of HR technology solutions.

Skills

HR processes

Recruitment

Onboarding

Data management

Communication

Customer service

Attention to detail

Collaboration

Tools

QNect

HR ticketing tools

Data governance tools

Job description

About the role

The HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems.

Key responsibilities

• Serve as the primary point of contact for employee queries related to HR, received via ticketing tools, chat, or email


• Process HR transactions efficiently, with a strong focus on achieving First Contact Resolution (FCR)


• Ensure adherence to agreed Service Level Agreements (SLAs) when handling employee inquiries and requests


• Manage and maintain the HR Information System (QNect), ensuring data is accurate, consistent, complete, and updated in a timely manner


• Promote and uphold compliance with company policies and data governance standards


• Collaborate with local HR partners and Centers of Expertise (COEs) to resolve complex or escalated issues


• Review, evaluate, and support the redesign of transactional HR processes to enhance efficiency and effectiveness


• Contribute to continuous improvement initiatives within HR


• Support the implementation and optimization of HR technology solutions

About you

• Strong knowledge of HR processes and policies, including Recruitment, Onboarding, Data Management, Compensation and Benefits, Labor Compliance (varies by country), and Offboarding


• Excellent communication and customer service skills, with the ability to engage effectively with diverse stakeholders


• Proficiency in HR systems and tools, including HRIS (Human Resources Information Systems) and HR ticketing platforms


• High attention to detail, with a strong focus on data accuracy and integrity


• Ability to work collaboratively in a fast-paced, dynamic environment