Specialist, Business Support (6 Months Contract)

Coda; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Coda is seeking a Payment Operations Specialist based in the Philippines to stabilize and optimize day-to-day payment processes within the B2B Operations group. This 6-month contractor role focuses on timely payout reporting, provider coordination, and access-rights management while collaborating with Payments, Finance, Compliance, and Commercial Ops teams.

You will drive process improvements, maintain documentation, and support controls implementation.

Qualifications

• Based in the Philippines with ability to work with regional/global stakeholders.
• Strong written and verbal English communication.
• Highly organized and detail-oriented with a focus on accuracy.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to collaborate with cross-functional and international teams.
• Strong analytical and problem-solving skills, especially on discrepancies or process improvements.
• Ability to manage multiple requests and prioritize tasks by urgency and impact.
• Comfortable creating, maintaining and working with data, trackers, and structured processes.
• Able to work independently while knowing when to escalate.

Responsibilities

• Own day-to-day payout reporting: prepare, validate, and deliver complete and timely reports.
• Coordinate with payment providers on activations, KYC, and documentation.
• Manage access requests with validation and logging of approvals.
• Maintain operational documentation, trackers, and records for payment ops deliverables.
• Ensure clear handoffs and persistent follow-through for cross-team issues.
• Provide timely status updates on payment-related requests and issues.
• Identify recurring issues and drive process improvements and faster turnaround times.
• Assist with implementing and maintaining payment operations controls.

Skills

English communication

Analytical thinking

Organized

Ownership

Cross-functional collaboration

Data handling

Task prioritization

Independent work

Tools

Spreadsheets

Dashboards

Reporting tools

Job description

Why Coda

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia. We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets. Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together. If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.

The Opportunity

The Payment Operations Specialist, based in the Philippines, supports the day-to-day operations of Coda’s payment processes within the wider B2B Operations organization. This role will focus on ensuring payment-related operational activities are completed accurately, efficiently, and within agreed timelines. The specialist will work closely with internal teams including Payments, Finance, Compliance, Commercial Operations, and external stakeholders such as payment providers to manage operational requests, investigate issues, and ensure smooth execution of payment processes. This is a 6-month contractor role, with the possibility of conversion to a full-time position within the wider B2B Operations organization, depending on business needs and the individual's performance.

What You’ll Do

Payout Reporting

• Own day-to-day preparation and delivery of complete, accurate, and timely payout reports.
• Gather transaction data and validate inputs to identify discrepancies or data issues.
• Coordinate with internal stakeholders to identify root causes and drive resolution.

Payment Provider Coordination

• Support new business activation and continuity by coordinating with payment providers on title approvals and KYC activities.
• Gather required documents and info from internal teams and track progress.
• Manage follow-ups and records with internal and external stakeholders to maintain accurate approval logs.

Access Rights Management

• Coordinate access requests by validating required information and approvals.
• Follow up with stakeholders to maintain complete and accurate access records.

General and Cross-Functional Collaboration

• Maintain operational documentation: Create and update reports, trackers, and records for payment ops deliverables.
• Manage handoffs: Ensure clear handoffs and persistent follow-through for issues requiring action from other teams.
• Update stakeholders: Provide clear, timely status updates on payment-related requests and issues.
• Drive process improvements: Identify recurring issues, improve reporting accuracy and turnaround times, and support process enhancements.
• Support controls implementation: Assist with setting up and maintaining new payment operations processes and controls.

What You’ll Bring

• Based in the Philippines and able to work effectively with regional and global stakeholders.
• Strong written and verbal English communication skills.
• Highly organized and detail-oriented, with a strong focus on accuracy.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to collaborate effectively with cross-functional and international teams.
• Strong analytical and problem-solving skills, particularly when investigating discrepancies or operational issues, and when identifying process improvement opportunities
• Ability to manage multiple requests and prioritize tasks based on urgency and business impact.
• Comfortable creating, maintaining and working with data, operational trackers, and structured processes.
• Able to work independently while knowing when to escal ...

Bonus if you have

• Experience in payment operations, financial operations, fintech, e-commerce, or related operational roles.
• Experience handling payment transactions, reconciliations, transaction monitoring, or operational investigations.
• Familiarity with payment platforms, financial systems, or operational tools is an advantage.
• Experience working with spreadsheets, dashboards, or reporting tools.
• Experience in a B2B, fintech, payments, or digital services environment is beneficial.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.