Spanish Bilingual Quality Analyst

Gratitude Philippines; Manila; On-site; PHP 268,000 - 424,000; Full time

Job summary

Gratitude Philippines is seeking a Spanish bilingual Quality Analyst to monitor and evaluate customer interactions, ensuring compliance with quality standards and driving performance improvement. The role requires fluency in Spanish and English, at least 1 year of QA experience in a BPO/call center, and onsite work in Taguig City.

The ideal candidate will demonstrate strong analytical skills, attention to detail, and a solid understanding of QA terminology and tools.

Qualifications

• Filipino candidate with proficiency in Spanish and English

Responsibilities

• Monitor and evaluate customer interactions against established quality standards.
• Conduct quality audits and document findings accurately.
• Identify recurring errors, process gaps, and opportunities for improvement.
• Provide actionable feedback based on quality evaluations.
• Maintain accurate QA records, reports, and documentation.
• Collaborate with Operations, Training, and other teams to address performance gaps.
• Ensure adherence to company policies, procedures, and quality guidelines.
• Support continuous improvement initiatives.

Skills

Bilingual Spanish-English

QA experience in BPO

Analytical skills

Attention to detail

Google Workspace

Education

College graduate or 2 years of college with no back subjects

Tools

QA terminology & tools

Google Workspace (Sheets/Docs/Slides/Drive)

Job description

Spanish Bilingual Quality Analyst

Location: Taguig City, Philippines

Work Setup: Onsite

Experience: 1+ year QA experience in a BPO/call center

Language: Spanish & English

Job Overview

We are looking for a Spanish Bilingual Quality Analyst to monitor and evaluate customer interactions, ensure compliance with quality standards, and help improve overall customer service performance.

The ideal candidate is proficient in both Spanish and English, has at least 1 year of Quality Analyst experience in a BPO/call center environment, and is comfortable working onsite in Taguig.

This opportunity is open to Filipino candidates and non-native Spanish speakers only.

Requirements

• Filipino candidate.
• Proficient in Spanish and English, both written and verbal.
• Non-native Spanish speakers only.
• College graduate or completed at least 2 years of college with no back subjects.
• At least 1 year of solid BPO Quality Analyst experience.
• Experience evaluating customer interactions and applying QA standards.
• Knowledge of quality assurance terminology, methods, and tools.
• Strong analytical, problem-solving, and decision-making skills.
• Good understanding of company policies, procedures, and industry standards.
• Strong attention to detail and ability to identify process and performance gaps.
• Basic knowledge of Google Workspace including Sheets, Slides, Docs, and Drive.
• Willing to work onsite in Taguig City.

Key Responsibilities

• Monitor and evaluate customer interactions against established quality standards.
• Conduct quality audits and document findings accurately.
• Identify recurring errors, process gaps, and opportunities for improvement.
• Provide actionable feedback based on quality evaluations.
• Maintain accurate QA records, reports, and documentation.
• Collaborate with Operations, Training, and other teams to address performance gaps.
• Ensure adherence to company policies, procedures, and quality guidelines.
• Support continuous improvement initiatives.

Search Keywords

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Pre-Screening Questions

1. Are you a Filipino citizen?
2. Are you a non-native Spanish speaker?
3. Are you proficient in both Spanish and English?
4. How many years of BPO QA experience do you have?
5. How many years of overall QA experience do you have?
6. What is your highest educational attainment?
7. If you completed college but did not graduate, have you completed at least 2 years with no back subjects?
8. What is your current location?
9. Are you willing to work onsite in Taguig City?
10. What is your notice period/earliest available start date?