Solution Engineer

Samsung SDS Asia Pacific Pte Ltd; Santo Niño 1st; On-site; PHP 360,000 - 720,000; Full time

Job summary

Samsung SDS Asia Pacific Pte Ltd seeks an IT professional to manage network administration, QA testing, and software installation across client sites, ensuring uptime and on-time deliveries.

The role requires a Diploma or Degree in Computer Science or Information Systems, cloud and on-premise infra knowledge, VM experience, and strong problem-solving and documentation skills. Some travel to client sites may be expected.

Qualifications

• Diploma or Degree in Computer Science or Information Systems.
• Server and/or cloud certificate is highly preferred.
• 3 – 8 years of experience in network administration, QA testing, software installation and maintenance.
• Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc).
• Knowledge in the configuration management such as AD, CA, DNS etc.
• Knowledge in the use of database: MSSQL, MYSQL etc.
• Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment.
• Excellent problem solving, and analytical thinking.
• Good at documentation (specification, user guide creation)
• Excellent communication skills; able to present technical topics to non technical audience.
• Self Starter, positive attitude and customer oriented.
• Must be a Singaporean

Responsibilities

• Solutions delivered on time and on budget.
• Perform maintenance on time.
• Provide timely and satisfactory issues resolutions.
• Conduct training, presentation to internal and external customers.
• Manage internal and external customers.
• At site survey to ensure infra and network is in accordance to solutions requirements.
• Install, Configure solutions at sites.
• Manage User Acceptance testing at sites.
• Conduct User training at sites.
• Document handover items for customers at sites.
• Ensure all delivered solutions are in operation.
• Support and troubleshoot issues related to the delivered solutions at site or remote.
• Perform solutions preventative action, monthly patching or upgrade.
• Test and delivery of Samsung devices at sites.
• Escalate critical issues with HQ Technical Support & R&D; VOC compilation

Skills

Network administration

QA testing

Software installation

Customer communication

Documentation

Education

Diploma or Degree in Computer Science or Information Systems

Tools

VM software

Windows Server

Linux

MSSQL

MySQL

AWS/Azure cloud

Job description

Responsibilities:

• Solutions delivered on time and on budget.
• Perform maintenance on time.
• Provide timely and satisfactory issues resolutions.
• Conduct training, presentation to internal and external customers.
• Manage internal and external customers.

During Solutions Delivery Phase:

• At site survey to ensure infra and network is in accordance to solutions requirements.
• Install, Configure solutions at sites.
• Manage User Acceptance testing at sites.
• Conduct User training at sites.
• Document handover items for customers at sites.

During Maintenance Phase:

• Ensure all delivered solutions are in operation.
• At site or remote to support and troubleshoot issues related to the delivered solutions.
• At site to perform solutions preventative action, monthly patching or upgrade.
• At site testing and delivery of Samsung devices.
• Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation.

Requirement:

• Diploma or Degree in Computer Science or Information System related fields
• Server and/or cloud certificate is highly preferred.
• 3 - 8 years of experience in network administration, QA testing, software installation and maintenance is preferred.
• Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc).
• Knowledge in the configuration management such as AD, CA, DNS etc.
• Knowledge in the use of database: MSSQL, MYSQL etc.
• Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment.
• Excellent problem solving, and analytical thinking.
• Good at documentation (specification, user guide creation)
• Excellent communication skills; able to present technical topics to non technical audience.
• Self Starter, positive attitude and customer oriented.
• Must be a Singaporean

Preferred Qualification:

• Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus.
• Programing and software development skill in Java, XML, HTML, Android development are a plus.
• Project Management experience and/or certificate.
• Experience in designing cloud system environment, able to manage cloud resource with automation.
• Ability to take up a new technology and perform development based on client requirements.