Solar O&M Specialist (US Client)

MedHealth Connect Outsourcing Inc.; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Job summary

MedHealth Connect Outsourcing Inc. is seeking a detail-oriented Solar O&M Specialist to provide remote monitoring, troubleshooting, and operational support for a US solar portfolio.

You will be the first point of contact for performance issues and coordinate service with US-based field technicians. Daily duties include monitoring SolarEdge inverters, analyzing alerts, managing RMA and warranty processes, and maintaining equipment records.

Qualifications

• 1–3 years of experience in solar O&M, technical support, NOC monitoring, or electrical troubleshooting.
• Strong English communication skills; ability to coordinate with US-based clients and teams.
• Experience with SolarEdge RMA and warranty claims.
• SolarEdge certification or technical training.
• Experience supporting US-based solar or renewable energy companies.
• Willingness to work on site at Eastwood, Libis, Quezon City and on US schedule.

Responsibilities

• Monitor daily solar system performance via SolarEdge Monitoring Portal and internal O&M software.
• Identify and troubleshoot inverter faults, optimizer issues, communication losses, grid trips, and production underperformance.
• Analyze system alerts, error codes, and monitoring data to determine corrective actions.
• Create service tickets and coordinate field technician dispatches across the US.
• Manage SolarEdge RMA and warranty claims, including documentation and follow-ups.
• Maintain equipment records, service histories, and warranty information.
• Prepare reports on solar fleet performance and maintenance issues.
• Assist with onboarding newly commissioned solar systems into monitoring platforms.

Skills

Solar O&M

Technical support

NOC monitoring

Electrical troubleshooting

English communication

US client coordination

SolarEdge RMA

SolarEdge certification

US-based experience

Eastwood QC on-site

Tools

SolarEdge Monitoring Portal

Monitoring platforms

Job description

Job Summary

We are looking for a detail-oriented and technically capable Solar O&M Specialist to provide remote monitoring, troubleshooting, and operational support for the client's US solar portfolio.

First point of contact for identifying and addressing solar system performance issues. This role involves daily monitoring of solar installations, analyzing inverter alerts and system data, coordinating service requests with US-based field technicians, and managing SolarEdge warranty and Return Merchandise Authorization (RMA) processes.

Qualifications & Requirements

• 1–3 years of experience in solar O&M, technical support, NOC monitoring, or electrical equipment troubleshooting


• Working knowledge of SolarEdge inverters, power optimizers, and monitoring platforms. Experience with SMA, Enphase, or similar platforms is also acceptable


• Basic understanding of solar PV systems, including DC/AC, strings, voltage, current, grounding, and energy production

• STRONG ENGLISH COMMUNICATION SKILLS


• Ability to coordinate with US-based clients, technicians, and equipment manufacturers

• Experience with SolarEdge RMA and warranty claims


• SolarEdge certification or technical training

• Previous experience supporting US-based solar or renewable energy companies.


• Must be willing to work on site EASTWOOD, Libis, Quezon City and US Schedule

Key Responsibilities

• Monitor daily solar system performance through the SolarEdge Monitoring Portal and internal O&M software


• Identify and troubleshoot inverter faults, optimizer issues, communication loss, grid trips, and production underperformance


• Analyze system alerts, error codes, and monitoring data to determine appropriate corrective actions


• Create service tickets and coordinate field technician dispatches across the US


• Manage SolarEdge RMA and warranty claims, including documentation, follow-ups, and replacement coordination


• Maintain equipment records, service histories, and warranty information


• Prepare reports on solar fleet performance, system uptime, and outstanding maintenance issues


• Assist with onboarding newly commissioned solar systems into monitoring platforms