Solar After Sales Leader: Scale & Customer Success

AboitizPower; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Solviva, backed by AboitizPower’s 1882 Ventures, is building a scalable After Sales organization for residential solar in the Philippines. We seek a leader to own the post-installation service ecosystem, design the operating model, and drive continuous improvement across data, processes, and customer experience.

The role requires building a high-performing team, implementing CRM and field-service tech, and delivering proactive, transparent service with strong governance and growth mindset.

Qualifications

• 8+ years in after-sales, service operations, or customer service leadership.
• Experience designing and implementing an after-sales operating model.
• Solar or renewable energy experience is preferred but not required.

Responsibilities

• Define multi-year after-sales strategy, operating model, and service catalog.
• Lead day-to-day after-sales operations with fast, transparent customer care.
• Design digital backbone: CRM, asset registry, dashboards, and self-service.
• Build proactive communication, escalation rules, and SLA compliance.
• Develop data dashboards for failures, root causes, and capacity planning.
• Lead team development, KPIs, coaching, and succession planning.
• Own warranty, OEM, and partner processes and recovery outcomes.
• Collaborate with Engineering, Supply Chain, and Product to drive improvements.

Skills

CRM systems

Team leadership

Data analytics

Stakeholder management

Education

Bachelor's degree in Engineering, Business or related

Tools

Dashboard tools

Service management software

Job description

Solviva, backed by AboitizPower’s 1882 Ventures, is building a scalable After Sales organization for residential solar in the Philippines. We seek a leader to own the post-installation service ecosystem, design the operating model, and drive continuous improvement across data, processes, and customer experience.

The role requires building a high-performing team, implementing CRM and field-service tech, and delivering proactive, transparent service with strong governance and growth mindset.