Software Engineer QA And Platform Support

iSupport Worldwide; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

iSupport Worldwide in Manila is looking for a Software Engineer, QA & Platform Support to ensure the reliability of our internal software platform, support audit readiness, and help scale testing as our operations grow.

You will test new features, verify code changes, support deployments, fix bugs, and help build repeatable testing processes. As you gain deeper platform knowledge, you will contribute to development, take ownership of features, and collaborate with a US-based team.

Qualifications

• Experience with deployment pipelines, staging environments, and production troubleshooting.
• Fluent English communication, both written and spoken.
• Hands-on software development experience with the ability to read, debug, and modify code.
• Proficient in JavaScript and modern web applications; knowledge of React or Next.js is a plus.
• Experience testing web applications, reproducing bugs, and validating fixes.
• Familiarity with Git, branches, and pull requests.

Responsibilities

• Test new features and code changes in development or staging environments.
• Check regressions and end-to-end workflows to ensure no breakages.
• Document issues with reproduction steps, expected vs actual results, and logs.
• Support deployments and post-release checks.
• Build repeatable testing processes and introduce automated tests.
• Troubleshoot, fix, and maintain the platform in coordination with senior engineer.
• Provide technical guidance to internal staff and document solutions.

Skills

Deployment pipelines

Staging environments

Production troubleshooting

SQL

Relational databases

Authentication

User permissions

Automated testing

Playwright

Cypress

React

Next.js

Supabase

Vercel

Git

JavaScript

Browser dev tools

Tools

Playwright

Cypress

React

Next.js

Supabase

Vercel

Git

Job description

Job Description:

Software Engineer, QA & Platform Support

As a Software Engineer, QA & Platform Support, you will help ensure that internal software platform is reliable, easy to use, and ready to support our growing audit operations. You will work closely with our Senior Engineer to test new features, validate code changes, support deployments, and help keep the platform running smoothly.

Your primary responsibility will be testing new features and code changes to confirm they work as intended and do not break existing functionality. You will provide an independent second set of eyes throughout the release process, checking both individual features and the broader workflows our team relies on every day.

This is a hands-on engineering role that extends beyond testing. You will also investigate and fix bugs, perform routine maintenance, and provide technical guidance to internal staff. As you develop a deeper understanding of the platform, you will have opportunities to contribute to development and take ownership of specific features or improvements.

What you’ll do as a Software Engineer, QA & Platform Support

• Test new features and code changes. Validate changes in development or staging environments before release, checking expected behavior, edge cases, error handling, and usability.
• Check for regressions. Test related features and critical end-to-end workflows to confirm that new changes have not broken existing functionality.
• Document issues and verify fixes. Create clear bug reports with reproduction steps, expected and actual results, and supporting screenshots or logs. Retest fixes and communicate any remaining release concerns.
• Support deployments and release checks. Help prepare and deploy approved changes through established processes, verify that deployments complete successfully, and perform post-release checks.
• Build repeatable testing processes. Maintain practical test cases and release checklists and help introduce automated tests for important or frequently repeated workflows.
• Troubleshoot, fix, and maintain the platform. Investigate application issues, contribute code fixes, and perform maintenance tasks in coordination with our Senior Engineer.
• Support internal staff. Help team members use the platform effectively, troubleshoot reported problems, and provide technical coverage when our Senior Engineer is unavailable. Document solutions and elevate issues when needed.
• Contribute to feature development. Help implement smaller features and improvements, with opportunities to take ownership of defined areas of the platform over time

Requirements for role:

• Experience with deployment pipelines, staging environments, and production troubleshooting
• Familiarity with SQL, relational databases, authentication, and user permissions
• Experience writing automated tests using tools such as Playwright, Cypress, or similar frameworks
• Experience with React, Next.js, Supabase, or Vercel
• Fluency in English, both written and spoken, and comfort collaborating with a US-based team.
• Hands-on software development experience, including the ability to read, debug, and modify application code.
• Working knowledge of JavaScript and modern web applications.
• Experience testing web applications, reproducing bugs, and validating fixes.
• Familiarity with Git, branches, and pull requests.
• Ability to troubleshoot using browser developer tools, application logs, and API responses.
• Willingness to work across testing, bug fixes, maintenance, and internal support, with QA and release validation remaining the primary focus.