Software Engineer 2 4 months ago

Asurion; Pateros; On-site; PHP 420,000 - 680,000; Full time

Job summary

Asurion Philippines seeks a data-driven professional with strong SQL and Oracle experience to support production claims and customer-facing fixes. You will work to maintain service excellence by applying the right program knowledge for external customers.

The role emphasizes collaboration across customer service and technology teams, triage of customer incidents, and building SME-level knowledge through CRM, call flow, or self-service claims portal projects.

Qualifications

• Bachelor's degree or equivalent in CS/Engineering/IT.
• Strong SQL skills and Oracle database familiarity.
• Experience with CRM, call flow, or self-service claims portal.
• Ability to triage and determine corrective steps to meet SLAs.
• Excellent communication with internal partners.
• CI/CD experience with Jenkins, Docker, EKS.
• Familiarity with Git and Bitbucket.

Responsibilities

• Perform issue resolution for multiple product lines within SLAs.
• Understand client programs and customer processes to triage incidents.
• Create SQL queries and execute production fixes.
• Collaborate with development teams to build subject knowledge.
• Lead root cause analysis and define corrective actions.
• Communicate feasibility of deliverables and timelines to stakeholders.

Skills

SQL

Customer service

Problem solving

Communication

Education

Bachelor's degree in CS/Engineering/IT

Tools

Oracle

CRM systems

Git

Bitbucket

Jenkins

Docker

EKS (Kubernetes)

Job description

We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience. Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs. The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers.

This position specifically relates to production claims that keep customers from being serviced seamlessly. The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial.

The position requires relationship building with internal partners. The team serves as a bridge between customer service and technology teams. We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience.

Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs. The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers. This position specifically relates to production claims that keep customers from being serviced seamlessly.

The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial. The position requires relationship building with internal partners.

The team serves as a bridge between customer service and technology teams. The Team's Essential Functions: Perform issue resolution for multiple product lines and business processes

Understand client programs and related customer process flows, and apply that knowledge to triage; determine corrective steps to meet both internal and external customer SLAs Ability to create SQL queries and execute corrective steps in a production environment Self-driven to engage with development teams in building subject knowledge; evolve into SME

Ability to determine direction for root cause analysis, complete RCA Confidence working with support and customer teams to resolve customer incidents Effectively communicate the feasibility of requested deliverables and timelines

To successfully perform these duties, one may possess a Bachelor's degree, or its equivalent, in Computer Science, Engineering, Information Technology or a related field. Qualifications: Bachelor's degree, or its equivalent/experience, in Computer Science, Engineering, Information Technology or a related field

Utilizing SQL Server, SQL scripts and/or other equivalent large-scale DBMS (e.g. Oracle) Proficient in SQL with the ability to write complex SQL queries Strong proficiency in editing files, running established processes

Fundamental knowledge of stored procedures and database functions Critical thinking: problem solving and analytical skills, including the ability to solution and present recommendations Manage though ambiguity by asking the right clarifying questions

Additional Skills are a benefit: Experience with object-oriented design and implementation Experience with web-based enterprise software development

Understanding of CI/CD Pipelines using Jenkins, Docker, EKS Familiarity with code versioning tools such as Git, Bitbucket Maintain a working knowledge of applications and system integration; understand changes and anticipate cross-system or process impacts