Software Engineer 2

Asurion; Pateros; On-site; PHP 600,000 - 800,000; Full time

Job summary

Asurion in the Philippines is seeking a candidate with strong SQL skills and familiarity with Oracle databases to deliver timely fixes within SLAs. The role bridges customer service and technology teams and requires development experience with CRM or self-service claims portals. Insurance knowledge is a plus.

Ideal candidates will engage with internal partners, perform root-cause analysis, and communicate feasibility and timelines effectively. Bachelor’s degree in a related field is expected.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology or a related field.
• Strong SQL skills and experience with databases (Oracle).
• Experience with CRM, call flow, or self-service claims portal applications is preferred.
• Knowledge of insurance and claims processes is beneficial.

Responsibilities

• Resolve issues for multiple product lines and business processes.
• Triage problems by understanding client programs and customer flows; determine corrective steps to meet SLAs.
• Create and run SQL queries in a production environment; communicate timelines to stakeholders.

Skills

SQL

Oracle DB

CRM experience

RCA

DBMS knowledge

Education

Bachelor's degree in Computer Science, Engineering or Information Technology

Tools

SQL Server

Oracle

Git

Bitbucket

Jenkins

Docker

EKS

Job description

We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience. Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs. The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers.

This position specifically relates to production claims that keep customers from being serviced seamlessly. The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial.

The position requires relationship building with internal partners. The team serves as a bridge between customer service and technology teams. We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience.

Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs. The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers. This position specifically relates to production claims that keep customers from being serviced seamlessly.

The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial. The position requires relationship building with internal partners.

The team serves as a bridge between customer service and technology teams. The Team’s Essential Functions: Perform issue resolution for multiple product lines and business processes

Understand client programs and related customer process flows, and apply that knowledge to triage; determine corrective steps to meet both internal and external customer SLAs Ability to create SQL queries and execute corrective steps in a production environment Self-driven to engage with development teams in building subject knowledge; evolve into SME

Ability to determine direction for root cause analysis, complete RCA Confidence working with support and customer teams to resolve customer incidents Effectively communicate the feasibility of requested deliverables and timelines

To successfully perform these duties, one may possess a Bachelor’s degree, or its equivalent, in Computer Science, Engineering, Information Technology or a related field. Qualifications: Bachelor’s degree, or its equivalent/experience, in Computer Science, Engineering, Information Technology or a related field

Utilizing SQL Server, SQL scripts and/or other equivalent large-scale DBMS (e.g. Oracle) Proficient in SQL with the ability to write complex SQL queries Strong proficiency in editing files, running established processes

Fundamental knowledge of stored procedures and database functions Critical thinking: problem solving and analytical skills, including the ability to solution and present recommendations Manage though ambiguity by asking the right clarifying questions

Additional Skills are a benefit: Experience with object-oriented design and implementation Experience with web-based enterprise software development

Understanding of CI/CD Pipelines using Jenkins, Docker, EKS Familiarity with code versioning tools such as Git, Bitbucket Maintain a working knowledge of applications and system integration; understand changes and anticipate cross-system or process impacts