Soft Services Executive

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 232,000 - 398,000; Full time

Job summary

Brightstone is seeking a hands-on residential property manager on-site in Mumbai, coordinating daily rounds, vendor discussions, and staff oversight to maintain high service standards. You will compile reports and support the Property Manager to ensure client satisfaction and property value.

Role requires coordinating with teams, preparing attendance records for payroll, and ensuring housekeeping, landscaping, and safety procedures meet company standards.

Responsibilities

• Taking daily property rounds and coordinating with the team to resolve issues.
• Maintaining daily/monthly reports (DMR/MMR) and sharing with Property Manager and client.
• Scheduling weekly vendor meetings to discuss daily issues.
• Preparing monthly attendance summaries for salary processing.
• Supervising housekeeping, landscaping, and vendor staff; ensuring cleanliness and standards.

Job description

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience.

At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Location: On-site -Mumbai, MH Scheduled Weekly Hours: 48

At Brightstone, we're committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this - professionals who bring passion and precision to every aspect of residential property management.

Find out more about us here.