Social Media Specialist

Outsourcey; Philippines; On-site; PHP 240,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Outsourcey in the Philippines seeks a proactive Social Media & Community Specialist to support clients with timely, professional online engagement.

You will monitor, respond, and educate prospects across major platforms, build relationships, and help qualify leads for our digital marketing services. The role emphasizes fast, accurate communication, CRM familiarity, and independent work ethic to drive client satisfaction and growth.

Qualifications

• Up to 2 years of experience in social media, community management, customer service, or related role.
• Excellent written communication skills with strong grammar and attention to detail.
• Experience responding to customer inquiries through social media platforms.
• Familiarity with ManyChat or similar social media automation platforms.
• Strong understanding of Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media channels.
• Ability to manage multiple conversations simultaneously while maintaining professionalism.
• Experience using Meta Business Suite or other social media management platforms is preferred.
• Familiarity with CRM systems is a plus.
• Experience creating and scheduling social media content is preferred but not required.
• Basic understanding of digital marketing concepts is preferred.
• Self-motivated with the ability to work independently.
• Friendly, professional, and customer-focused communication style.

Responsibilities

• Monitor and respond to direct messages, comments, and inquiries across Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media platforms.
• Provide timely, professional, and informative responses to prospective clients regarding digital marketing services.
• Answer questions, educate prospects, and guide them toward scheduling consultations or speaking with the sales team.
• Build relationships with followers through consistent communication and community engagement.
• Monitor notifications throughout the day to ensure fast response times.
• Qualify incoming inquiries and identify potential business opportunities.
• Escalate complex questions or qualified leads to the appropriate team member.
• Maintain a professional, engaging, and consistent brand voice across all interactions.
• Engage with potential customers in Facebook Groups and other online communities when appropriate.
• Proactively identify opportunities to start conversations and generate new leads through social media engagement.
• Maintain accurate records of conversations, leads, and follow-up activities.
• Collaborate with the sales and marketing teams to improve customer communication and lead conversion.
• Report common customer questions and feedback to improve marketing content and messaging.
• Assist with creating, scheduling, and publishing social media posts across Facebook, Instagram, LinkedIn, TikTok, and other platforms when needed.
• Assist with creating captions, graphics, reels, and other social media content as time permits.
• Stay current on social media trends, platform updates, and best practices.
• Perform additional community management, customer service, and social media support duties as assigned

Skills

Social media management

Customer service

Written communication

Time management

Interpersonal skills

Problem solving

Independent work

Brand voice

Tools

ManyChat

Meta Business Suite

CRM systems

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Up to 2 Years of Experience in Social Media, Community Management, Customer Service, or a related role
• Excellent written communication skills with strong grammar and attention to detail
• Experience responding to customer inquiries through social media platforms
• Familiarity with ManyChat or similar social media automation platforms.
• Strong understanding of Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media channels
• Ability to manage multiple conversations simultaneously while maintaining professionalism
• Strong organizational and time management skills
• Excellent interpersonal and problem-solving abilities
• Experience using Meta Business Suite or other social media management platforms is preferred
• Familiarity with CRM systems is a plus
• Experience creating and scheduling social media content is preferred but not required
• Basic understanding of digital marketing concepts is preferred
• Self-motivated with the ability to work independently
• Friendly, professional, and customer-focused communication style

Core responsibilities:

• Monitor and respond to direct messages, comments, and inquiries across Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media platforms
• Provide timely, professional, and informative responses to prospective clients regarding digital marketing services
• Answer questions, educate prospects, and guide them toward scheduling consultations or speaking with the sales team
• Build relationships with followers through consistent communication and community engagement
• Monitor notifications throughout the day to ensure fast response times
• Qualify incoming inquiries and identify potential business opportunities
• Escalate complex questions or qualified leads to the appropriate team member
• Maintain a professional, engaging, and consistent brand voice across all interactions
• Engage with potential customers in Facebook Groups and other online communities when appropriate
• Proactively identify opportunities to start conversations and generate new leads through social media engagement
• Maintain accurate records of conversations, leads, and follow-up activities
• Collaborate with the sales and marketing teams to improve customer communication and lead conversion
• Report common customer questions and feedback to improve marketing content and messaging
• Assist with creating, scheduling, and publishing social media posts across Facebook, Instagram, LinkedIn, TikTok, and other platforms when needed
• Assist with creating captions, graphics, reels, and other social media content as time permits
• Stay current on social media trends, platform updates, and best practices
• Perform additional community management, customer service, and social media support duties as assigned

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!