Social Media Officer

Hap Suy Hardware Co., Inc.; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

Hap Suy Hardware Co., Inc. is seeking a proactive Social Media Manager in Metro Manila to oversee platforms, craft captions, and respond to inquiries. You will collaborate with marketing and customer service to maintain brand voice and handle issues promptly.

The role focuses on growing online presence, monitoring performance, and delivering insights for continuous improvement across channels.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Strong written and verbal communication skills.
• Proficient in social media management and analytics tools.

Responsibilities

• Manage and monitor social media platforms to ensure compliance with community guidelines.
• Create engaging captions and content ideas to boost online presence.
• Respond to inquiries, comments, and complaints in a timely and professional manner.
• Engage with followers to build strong community relationships.
• Collaborate with marketing and customer service teams for content and issue resolution.
• Track social media performance and provide insights for improvement.
• Ensure all content aligns with the company's brand voice and values.

Skills

Strong written & verbal comms

Social media management

Content ideation & captions

Education

Bachelor's in Marketing/Communications

Tools

Social media analytics tools

Job description

Main Duties and Responsibilities

• Manage and monitor social media platforms to ensure compliance with community guidelines.

• Create engaging captions and content ideas to boost online presence.

• Respond to inquiries, comments, and complaints in a timely and professional manner.

• Engage with followers to build strong community relationships.

• Collaborate with marketing and customer service teams for content and issue resolution.

• Track social media performance and provide insights for improvement.

• Ensure all content aligns with the company's brand voice and values.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.

• Strong written and verbal communication skills.

• Proficient in social media management and analytics tools.