Social Media & Customer Engagement Executive (Mandarin-Speaking)

Kaizenaire; Philippines; Remote; PHP 1,055,000 - 1,828,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Kaizenaire in Singapore seeks a proactive social media manager to engage customers across Facebook, Instagram, and TikTok, turning enquiries into bookings for our Singapore outlets. You will create posts, stories, Reels, and TikToks, manage content calendars, and support campaigns with visuals and captions.

Fluency in English and Mandarin is required, along with experience in customer service, online sales, or social media management. Remote work is supported with a reliable internet connection.

Qualifications

• Fluent in English and Mandarin.
• Experience in customer service, online sales, or social media management.
• Skilled in Canva and CapCut.
• Strong communication, organisation, and follow-up skills.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Recommend suitable treatments, services, and promotions.
• Follow up on leads and convert them into confirmed appointments.
• Manage content calendars and create posts, stories, Reels, and TikToks.
• Support campaigns with visuals, captions, and performance insights.
• Comfortable working remotely with a reliable internet connection.

Skills

English fluency

Mandarin

Social media management

Customer service

Online sales

Tools

Canva

CapCut

Job description

Love social media, customer engagement, and turning enquiries into confirmed bookings? We’re looking for a proactive and creative team player to manage customer conversations across Facebook, Instagram, and TikTok while supporting content creation and lead conversion for our Singapore outlets.

• Respond to customer enquiries promptly and professionally
• Recommend suitable treatments, services, and promotions
• Follow up on leads and convert them into confirmed appointments
• Manage content calendars and create posts, stories, Reels, and TikToks
• Support campaigns with visuals, captions, and performance insights
• Fluent in English and Mandarin
• Experience in customer service, online sales, or social media management
• Skilled in Canva and CapCut
• Strong communication, organisation, and follow-up skills
• Comfortable working remotely with a reliable internet connection

Bonus if you have experience in: Beauty, skincare, spa, wellness, aesthetics, appointment booking, or serving Singapore-based customers.