Social Media & Client Support Manager

OptiNizers; Philippines; Remote; PHP 1,319,000 - 2,462,000; Full time

Job summary

OptiNizers is seeking a creative Social Media & Client Support Manager to support a US-based client in the e-commerce sector. The role emphasizes content research, trend analysis, social media management, and subscriber/customer engagement alongside handling emails and social chats.

The ideal candidate will analyze content performance, organize assets, schedule posts, and contribute to content strategy with a creator-driven brand. Fully remote with PST-aligned hours and growth opportunities.

Qualifications

• Experience in Social Media Management, Content Marketing, or Digital Marketing.
• Strong understanding of social media platforms and trends.
• Experience researching content opportunities and audience behavior.
• Strong organizational and analytical skills.
• Ability to work independently and proactively.

Responsibilities

• Research emerging social media trends and viral content opportunities.
• Monitor competitors, creators, and industry leaders.
• Identify content themes, formats, and strategies that drive engagement.
• Develop content calendars and posting schedules.
• Schedule and publish content across social media platforms.
• Coordinate content workflows and posting timelines.
• Maintain consistency across brand messaging and online presence.
• Managing Facebook Groups.
• Track content performance metrics and audience growth.
• Prepare reports and recommendations based on data insights.
• Brainstorm content ideas and campaign concepts.
• Assist with content planning and execution.
• Support creator-led initiatives and brand projects.
• Collaborate on creative strategies that increase visibility and engagement.

Skills

Social media management

Content marketing

Digital marketing

Analytical skills

Tools

Content scheduling tools

Analytics tools

Job description

Job Title: Remote Social Media & Client Support Manager

Schedule: Most likely 9AM - 6PM PST

About the Role:

We are looking for a creative and analytical Social Media & Client Support Manager that would be supporting one of our US Clients within the e-commerce industry. This role focuses on content research, trend analysis, social media management, subscription/customer management, answering customer emails, social media chats/messages content organization, and strategic support for the creator's online presence.

The ideal candidate is highly knowledgeable about social media trends, content performance, audience engagement, and platform growth strategies. They should be proactive in identifying opportunities, researching competitors, and helping generate content ideas that align with the brand's goals as well as managing groups for the client.

Key Responsibilities:

Content Research & Trend Analysis

• Research emerging social media trends and viral content opportunities
• Monitor competitors, creators, and industry leaders
• Identify content themes, formats, and strategies that drive engagement
• Provide recommendations for future content initiatives
• Assist in developing content calendars and posting schedules
• Support audience growth and engagement strategies
• Analyze content performance and identify improvement opportunities
• Research platform updates, algorithm changes, and best practices
• Community building and management

Content Organization & Publishing

• Organize content assets and maintain content libraries
• Schedule and publish content across social media platforms
• Coordinate content workflows and posting timelines
• Maintain consistency across brand messaging and online presence
• Managing Facebook Groups

Performance Tracking & Reporting

• Track content performance metrics and audience growth
• Monitor engagement, reach, and platform analytics
• Prepare reports and recommendations based on data insights
• Help identify successful content patterns and opportunities

Creative Support

• Brainstorm content ideas and campaign concepts
• Assist with content planning and execution
• Support creator-led initiatives and brand projects
• Collaborate on creative strategies that increase visibility and engagement

Must-Have

• Previous experience in Social Media Management, Content Marketing, or Digital Marketing
• Strong understanding of social media platforms and trends
• Experience researching content opportunities and audience behavior
• Strong organizational and analytical skills
• Ability to work independently and proactively

Preferred

• Experience supporting influencers, creators, production companies, or personal brands
• Familiarity with Facebook, Instagram, TikTok, YouTube, and emerging platforms
• Experience using content scheduling and analytics tools
• Basic understanding of content strategy and digital audience growth
• Fully remote role
• Creative and fast-paced environment
• Opportunity to contribute directly to content strategy and growth
• High level of autonomy and ownership
• Collaborative partnership with a content creator and entrepreneur
• Potential for long-term growth as the brand expands