SOC L2 Incident Responder | SIEM & Response Pro

Trends Group Inc.; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Trends Group Inc. in Makati seeks an IT Security Operations professional to strengthen incident response and service resilience. You will investigate incidents, coordinate with cross-functional teams, and ensure adherence to SLAs while maintaining system availability.

Ideal candidates hold a bachelor’s in IT and have 1–2 years of security operations experience, with relevant certifications to support ITSM, infrastructure, or cybersecurity practices.

Qualifications

• Bachelor's degree in an IT-related field as listed.
• 1–2 years of experience in Security Operations or incident handling.
• Relevant ITSM, infrastructure or cybersecurity certifications (eCIR/ECIH/GCIH/CySA+/CSIH) preferred.

Responsibilities

• Investigate, respond to, and resolve incidents using mitigation and recovery methods.
• Monitor and improve service performance, maintain service excellence, and meet SLAs.
• Triage, restore, and resolve client incidents; document RCA reports.
• Analyze security alerts (SOAR/SIEM) and implement corrective actions.
• Support incident handling, root cause analysis, and problem management activities.
• Update knowledge bases and participate in service improvement initiatives.

Education

Bachelor's degree in IT-related field (Computer Science, Computer Engineering, Information Technology, or Electronics and Communications Engineering)

Tools

eCIR

ECIH

GCIH

CySA+

CSIH

Job description

Trends Group Inc. in Makati seeks an IT Security Operations professional to strengthen incident response and service resilience. You will investigate incidents, coordinate with cross-functional teams, and ensure adherence to SLAs while maintaining system availability.

Ideal candidates hold a bachelor’s in IT and have 1–2 years of security operations experience, with relevant certifications to support ITSM, infrastructure, or cybersecurity practices.