SOC L3 Lead: 24/7 Incident Response & Security Ops

Trends Group; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Trends Group, based in Makati, Philippines, is seeking a security operations professional to monitor and manage security incidents, service requests, and operational issues. The role ensures SLA compliance, SOC procedures, and escalation protocols while overseeing availability, capacity, and risk management in a 24/7 environment.

The ideal candidate has a bachelor’s degree in IT/CS/engineering with 4+ years in a SOC/NOC, knowledge of SIEM/SOAR, and strong incident response capabilities.

Qualifications

• Bachelor's degree in IT or related field.
• 4+ years in a 24/7 SOC/NOC environment.
• Training in ITSM, IT infrastructure, or cybersecurity.
• Knowledge of SIEM/SOAR, incident investigation, and cross-team communication.

Responsibilities

• Monitor and manage security incidents, service requests, and operational issues.
• Ensure SLA compliance, SOC procedures, and escalation protocols.
• Oversee service availability, capacity, continuity, and risk management.
• Coordinate incident response, change management, and client support activities.
• Maintain documentation, monitor performance, and drive improvements.

Skills

Cybersecurity

Networking

Incident response

Risk management

Security frameworks

Education

Bachelor's degree in IT/CS/Engineering

Tools

SIEM/SOAR tools

Job description

Trends Group, based in Makati, Philippines, is seeking a security operations professional to monitor and manage security incidents, service requests, and operational issues. The role ensures SLA compliance, SOC procedures, and escalation protocols while overseeing availability, capacity, and risk management in a 24/7 environment.

The ideal candidate has a bachelor’s degree in IT/CS/engineering with 4+ years in a SOC/NOC, knowledge of SIEM/SOAR, and strong incident response capabilities.