SME Commercial Card Program Manager (Delivery Manager)

C Smart International; Manila; On-site; PHP 1,000,000 - 1,350,000; Full time

Job summary

Csmart International in the Philippines seeks a SME Commercial Card Program Manager (Delivery Manager) to coordinate cross-functional initiatives and drive launch readiness for card programmes. The role requires strong governance, reporting and stakeholder management across business, risk, operations and technology teams.

The candidate should bring 7–10 years in programme delivery within cards/payments or financial services, and be fluent in English and Tagalog, with on-site work in the

Qualifications

• 7–10 years of experience in programme management and payments.
• Experience coordinating cross-functional teams across business, risk, operations and tech.
• Knowledge of card issuing commercial cards and SME banking.
• Experience launching products or platform changes.
• Fluent English and Tagalog; Tagalog mandatory.
• Based in the Philippines and onsite with client stakeholders.

Responsibilities

• Coordinate day-to-day programme delivery across planning, testing, launch readiness.
• Track milestones, risks, issues and actions with escalation as needed.
• Lead governance meetings and stakeholder updates.
• Prepare concise reporting materials for decisions and visibility.
• Support go-to-market planning, sales enablement and launch activation.
• Ensure readiness across product, operations, channels, technology and certification.

Skills

Programme management

Stakeholder management

Go-to-market planning

Problem solving

Executive reporting

Education

Bachelor in Business/Finance

Job description

SME Commercial Card Program Manager (Delivery Manager)

Contract

NCR, Philippines

Role Overview

Vendors should propose candidates who can operate independently, coordinate across senior and working-level stakeholders, and translate programme priorities into clear actions, governance updates and launch-readiness tracking.

Resource Responsibilities

Programme Coordination and Delivery

Manage day-to-day programme coordination across planning, delivery, testing, launch readiness and early post-launch activities.

Track milestones, dependencies, risks, issues and actions, ensuring timely follow-through and escalation where needed.

Coordinate working sessions, governance meetings and stakeholder updates.

Prepare concise reporting materials to support decisions and management visibility.

Product and Go-to-Market Support

Support proposition, business case, customer segment and product-readiness activities.

Bring relevant market, competitor and payments knowledge to inform discussions and decision-making.

Support go-to-market planning, sales enablement, channel readiness and launch activation.

Launch Readiness

Coordinate readiness across product, operations, channels, technology, testing, certification and go-live preparation.

Maintain clear visibility of critical path items and scheme-related dependencies.

Support go/no-go preparation, issue resolution, launch monitoring and handover to business-as-usual teams.

Stakeholder Management and Problem Solving

Serve as a central coordination point across client stakeholders, internal teams, delivery squads and relevant card schemes teams.

Identify bottlenecks, drive closure of open items and facilitate timely escalation.

Communicate clearly in English and Tagalog across working-level and executive audiences.

Requirements

Experience: 7-10 years

Duration: 12-month engagement

Language: Fluent English and Tagalog (mandatory)

Engagement: Contract

7-10 years of relevant experience in programme management, product delivery, banking transformation, cards/payments, consulting or financial services.

Demonstrated experience managing cross-functional initiatives involving business, risk, operations and technology teams.

Good understanding of card issuing commercial cards, SME banking or the payments ecosystem.

Experience supporting product launch, card implementation, platform change or transformation programme.

Strong stakeholder management, facilitation, executive reporting and structured problem-solving skills.

Fluent written and spoken English and Tagalog; Tagalog is mandatory.

Based in the Philippines and able to work onsite with client stakeholders as required.

Bachelor's degree in Business, Finance

Preferred Candidate Profile

Prior exposure to SME, commercial, corporate, purchasing, fleet, virtual or business card products.

Experience working with Philippine banks, financial institutions, card schemes, issuer processors or fintech organizations.

Familiarity with credit strategy, underwriting, card operations, scheme certification, tokenization or launch readiness.

Consulting experience or delivery certification such as PMP, PRINCE2, Agile or Scrum is advantageous.