SMB Solutions Sales Executive, JSM

Atlassian; Taguig; Remote; PHP 7,547,000 - 11,321,000; Full time

Job summary

At Atlassian, we offer flexible work locations — office, home, or hybrid — and the ability to hire across countries where we have a legal entity. The Solution Sales Executive for Jira Service Management (JSM) will lead ITSM/ESM sales motions, collaborate with pre-sales and partners, and drive revenue through a customer-centric approach across SMB and enterprise accounts.

You will join a globally distributed team, engage with customers, and demonstrate the value of Atlassian products to build

Qualifications

• 3+ years in a business-to-business sales environment growing SMB or enterprise accounts.
• Proven track record of meeting or exceeding performance targets.
• Experience managing a high volume of leads and opportunities through chat, phone, Zoom & email.
• Firsthand knowledge of selling across Indonesia, Malaysia, the Philippines, or Singapore.
• High proficiency in English; Malay or Bahasa Indonesia valued.

Responsibilities

• Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
• Lead new sales motions and co-selling initiatives.
• Collaborate with pre-sales, partners, and sales to identify opportunities and tailor Atlassian solutions.
• Achieve Atlassian's solution sales goals while working with a globally distributed team.
• Provide exceptional customer engagement with a positive and personalized experience.
• Demonstrate value of Atlassian products and services to drive revenue growth.
• Capture customer insights to help optimize product and marketing strategies.

Skills

B2B sales

Targets achieved

Lead & opportunity management

Multi-channel selling (chat, phone, to

English proficiency

Job description

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Overview

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

As a Solution Sales Executive for Jira Service Management (JSM), you:

• Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
• Lead new sales motions and co-selling initiatives.
• Collaborate with pre-sales, partners, and sales to identify opportunities and develop tailored Atlassian solutions.
• Achieve Atlassian's solution sales goals while working with a globally distributed team.

In this role, you will also:

• Provide exceptional customer engagement ensuring a positive and personalized customer experience.
• Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB territory.
• Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services.
• Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction.

Qualifications

• +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.
• Proven track record of meeting or exceeding performance targets.
• Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email).
• Firsthand knowledge of selling across Indonesia, Malaysia, the Philippines, or Singapore
• High proficiency in English is essential. Fluency in Malay or Bahasa Indonesia will be viewed favourably
• You have a do-it-right mentality with a customer-centric mindset.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.