Skyswitch VoIP Implementation & Support Specialist

iReply Services

Murcia

On-site

PHP 420,000 - 600,000

Full time

14 days+

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Benefits offered by this job

Paid Leaves & Birthday Off

Comprehensive Health Insurance

Performance-Based Salary Increase

Annual Salary Adjustments

Employee Recognition

Engaging Team Activities

Job summary

iReply Services is seeking a highly motivated SkySwitch VoIP Implementation & Support Specialist in Bacolod City, Philippines. The role focuses on end-to-end SkySwitch migrations, 10DLC compliance, and rapid number porting, with direct collaboration with leadership and vendor teams rather than end-user support.

Strong autonomy and urgency are essential for success. The position requires hands-on SkySwitch experience, telecom porting proficiency, and the ability to coordinate complex

Qualifications

Filipino citizen required.
SkySwitch expertise with hands-on experience.
Strong background in telecom porting workflows and LOAs.
Familiar with multi-platform provider portals and data mapping.
Highly motivated, proactive, and self-directed.
Excellent communication for internal and vendor coordination.

Responsibilities

Lead end-to-end SkySwitch platform migrations and configurations.
Handle platform administration: users, devices, queues, extensions, features.
Validate and test call flows, auto-attendants, and routing after changes.
Coordinate number porting with carriers; prepare LOAs and billing statements.
Oversee 10DLC registration, campaigns, and vendor liaison for issues.
Provide real-time technical support on-site or during migrations.

Skills

SkySwitch expertise

Telecom porting

Carrier coordination

Multi-platform familiarity

High drive & hunger

Strong communicator

Thrives under pressure

Job description

Skyswitch VoIP Implementation & Support Specialist

Bacolod City, Philippines

At iReply, we believe that meaningful careers can start right where you are. We connect talented professionals with global clients, helping them grow while supporting businesses to optimize their operations. Our vision is to be the partner of choice for companies that want to scale with trustworthy, highly skilled knowledge workers.

We call this the iReply Way - a blend of professionalism, innovation, and people-first values. Guided by our INSPIRE values (Integrity, Nurture, Success, Purpose, Innovation, Respect, Excellence), we make sure every role isn’t just a job, but a chance to create impact.

Job Description

Role Summary

We are seeking a highly motivated, experienced VoIP Implementation & Support Specialist with dedicated hands-on experience in SkySwitch. In this role, you will lead complex platform migrations, handle critical day-to-day VoIP administration, manage 10DLC compliance, and execute high-speed number porting.

You will work directly with our leadership team and partner vendors rather than handling end-user customer tickets. We are looking for an ambitious, pressure-tested professional who possesses a strong sense of urgency, learns rapidly, and can operate with high autonomy from day one.

Key Responsibilities

1. Platform Migration, Configuration & Call Flow Assurance

End-to-End Migration: Log into losing provider portals to extract, audit, and replicate all existing setup data into SkySwitch (including extensions, call routing, auto-attendants, ring groups, and phone numbers).

System Administration: Provision and manage users, devices, time frames, call queues, extension changes, and feature updates.

Call Flow Validation: Rigorously test and verify all call flows, auto-attendants, and routing configurations post-migration or change to guarantee smooth operational behavior.

2. End-to-End Number Porting & Carrier Coordination

Carrier Coordination & Documentation: Work directly with losing carriers to execute port requests (including expedited ports). Assist the client in preparing and submitting accurate documentation, such as Letters of Authorization (LOAs) and copy of recent billing statements, to prevent rejections or delays.

Post-Port Routing & Network Verification: Actively verify that ported numbers are fully live on the SkySwitch network and ensure that losing carriers completely remove residual routing, preventing call loops or orphaned trunks.

Compliance Management: Oversee 10DLC registration, campaign updates, and messaging compliance, coordinating directly with external web development teams as needed.

Vendor Problem Resolution: Submit and manage SkySwitch support tickets. Act as the technical liaison between the client and vendor by helping the client gather and provide all precise diagnostic details required to resolve complex technical issues swiftly.

Real-Time Client Support: Serve as the primary technical contact while the client is on-site or traveling, seamlessly fielding urgent platform requests and ensuring uninterrupted service.

Requirements

Required:

Should be a Filipino Citizen.

SkySwitch Expertise: Proven, hands-on experience configuring and managing the SkySwitch platform. (Note: Training on SkySwitch fundamentals will not be provided; immediate operational proficiency is required.)

Telecom & Porting Proficiency: Strong background handling carrier porting workflows, LOAs, bill audits, reject resolutions, and expedited port protocols.

Multi-Platform Familiarity: Comfort navigating losing provider portals to map, backup, and copy system setups.

High Drive & \"Hunger\": Motivated, proactive, and self-directed in resolving roadblocks.

Thrives Under Pressure: Operates calmly and efficiently during time-sensitive migrations and critical client requests.

Strong Communicator: Clear technical and direct communication skills for internal client interactions and vendor coordination without requiring direct customer interaction.