Site Reliability Engineer (SRE)

Acquire Intelligence; Taguig; On-site; PHP 1,200,000 - 2,200,000; Full time

Job summary

Acquire Intelligence is seeking a Site Reliability Engineer to guard production systems for an IoT telemetry platform. You will define SLOs, automate operations, and build scalable infrastructure to support uptime and data freshness for customers.

You will lead incident response, implement monitoring, and enforce security/compliance standards across AWS services, with on-call coverage across multiple time zones. Join a fast-growing, award-winning outsourcer.

Qualifications

• Extensive experience in reliability engineering and incident management.
• Proficient with monitoring/alerting using Prometheus, Grafana, and PagerDuty.
• Strong automation skills with Infrastructure as Code (Pulumi) and TypeScript.
• Experience with AWS services (EKS, MSK, S3) and databases like MongoDB.
• Familiarity with security/compliance standards (SOC2, ISO 27001).

Responsibilities

• Define, monitor, and enforce SLOs and error budgets across all production systems.
• Track error budget burn rates and halt risky deployments when thresholds are exceeded.
• Implement monitoring and alerting with Prometheus, Grafana, and PagerDuty.
• Design and implement IaC with Pulumi and TypeScript; manage AWS services like EKS, MSK, S3, MongoDB.
• Lead incident response and post-mortems within 48 hours; drive corrective actions.
• Establish security and compliance controls including IAM least privilege and SOC2/ISO 27001.
• Participate in follow-the-sun on-call; provide 24x7 support across multiple time zones.

Tools

Prometheus

Grafana

PagerDuty

Pulumi

TypeScript

AWS

EKS

MSK

S3

MongoDB

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role objective

The Site Reliability Engineer serves as the guardian of our production systems, ensuring the reliability, scalability, and performance of our IoT telemetry platform. You will define and enforce Service Level Objectives (SLOs), automate operational processes, and build the infrastructure and tooling that enables our engineering teams to deploy with confidence. By implementing comprehensive monitoring, incident response procedures, and reliability practices, you will play a pivotal role in maintaining the uptime and data freshness that our customers depend on for their critical fleet operations.

Key areas

• SLO Management
• Infrastructure Automation
• Incident Response
• Security & compliance

Key Responsibilities

• Service Level Management & Reliability
  • Define, monitor, and enforce Service Level Objectives (SLOs) and error budgets across all production systems
  • Track error budget burn rates and make data-driven decisions to halt risky deployments when thresholds are exceeded
  • Implement comprehensive monitoring and alerting strategies using Prometheus, Grafana, and PagerDuty
  • Establish and maintain reliability standards that support business-critical uptime requirements
• Infrastructure Automation & Management
  • Design and implement Infrastructure as Code (IaC) solutions using Pulumi with TypeScript
  • Manage and optimize AWS services including EKS (Elastic Kubernetes Service), MSK (Managed Streaming for Kafka), SingleStore, MongoDB S3
  • Automate operational processes to eliminate toil, targeting any task that consumes more than 2 engineer-days per quarter
• Incident Response & Post-Mortem Leadership
  • Serve as incident commander during production outages and service degradations
  • Lead comprehensive post-mortem processes within 48 hours of incidents
  • Drive “never-again” corrective actions to completion, ensuring systemic improvements
  • Maintain and improve incident response procedures and runbooks
• Security & Compliance
  • Implement and enforce least-privilege IAM policies across all AWS resources
  • Manage security patch pipelines and vulnerability remediation processes
  • Support compliance initiatives including SOC2 and ISO 27001 certification requirements
  • Ensure security best practices are embedded in all infrastructure and operational procedures
• On-Call & Operational Excellence
  • Participate in follow-the-sun on-call rotation with one week primary/secondary commitment every five weeks
  • Provide 24×7 support coverage across AU/NZ, EU/ZA, and MX time zones
  • Maintain operational runbooks and knowledge transfer documentation
  • Continuously improve on-call experience and reduce alert fatigu

Join the A-Team and experience the A-Life!