(ACTIVE) Site Reliability Engineer | Hybrid Makati city

Gratitude Philippines; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Gratitude Philippines benefits

Job summary

Gratitude Philippines seeks a Site Reliability Engineer to strengthen reliability across platforms with emphasis on Azure Monitor, App Insights, ServiceNow ITOM, and Grafana.

You will define standards, reduce alert noise, and enable self-healing through collaboration with IT Operations, security, and product teams. Strong SRE experience and SLO/SLI focus are essential.

Qualifications

• Bachelor’s degree in IT / Computer science / Engineering or related field.
• 3+ years in monitoring/observability/SRE roles with hands-on Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations.
• Collaborate across IT Operations, platform, cyber, network, and product teams; strong written/verbal communication.
• 5+ years in SRE with deep understanding of monitoring and application performance management.
• Knowledge of SLO platforms (e.g., Nobl9) and governance artifacts.
• Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.
• Understanding of WAN/LAN, TCP/IP, PKI; ITSM tools (ServiceNow) and compliance hands-on.
• Have AIOps vision and awareness.
• Not a job hopper.

Responsibilities

• Design and define standards, patterns, and automation opportunities focusing on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling.
• Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, and embed self-healing patterns.
• Engineer enterprise monitoring and event patterns with reference architectures, runbooks, and event management models.
• Contribute to Monitoring and Observability Strategy and governance checkpoints.
• Drive continuous improvement by reducing alert noise, shortening MTTR, and embedding postmortem learnings.

Skills

Azure Monitor

KQL

ServiceNow ITOM

Grafana

APM

SRE

SLO/SLI

AIOps

Monitoring & Observability

Postmortem & MTTR

Education

Bachelor’s degree in IT/Computer Science/Engineering

Tools

Azure Monitor

App Insights

ServiceNow

Grafana

Prometheus

Nobl9

Job description

Job title: Site Realibility Engineer

Qualifications:

• Bachelor’s degree in IT /Computer science/Engineering, or related field.
• 3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.
• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• must have ITSM processes and tools ( ServiceNow), and compliance processes hands on experience
• Have AIOps vision and awareness
• Not a job hopper.

Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You’ll partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert - event - incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Must have Skills:

• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
• Technical Depth in Monitoring and Observability Stack – Hands-on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.