Site IT Support Engineer – Desktop, VOIP & Asset Mgmt

ibex

Muntinlupa

On-site

PHP 300,000 - 540,000

Full time

4 days ago

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Job summary

ibex in the Philippines is seeking an experienced Desktop Support Technician to handle IT inventory/asset management and field desktop technical support across sites in Metro Manila. You will respond to Remedy tickets, triage issues, perform installs, and lead hardware/software rollouts to end users.

You will prioritize work, proactively address site issues, and collaborate with internal teams to ensure reliable voice/data infrastructure.

Qualifications

2+ years of desktop support experience or combination of education/certifications and experience.
A+ certification is an advantage; MCDST desired; current MCSE highly desirable.
Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
Experience working in a large, fast paced, call center environment utilizing VOIP technology.
Advance knowledge of Windows XP and Windows 7.
Good understanding of Active Directory, GPO's, and software deployment.
Must be a strong team player with a positive attitude and tenacity to complete the mission.
Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
Uses consensus approach to drive site wide changes and initiatives.
Highly proactive; addresses site level issues with appropriate sense of urgency.
Applicant must be willing to travel and be assigned in different locations
Applicant must be willing to work on Graveyard shift, render Overtime and be on-call

Responsibilities

Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.
Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
Organizes and addresses assigned tickets in appropriate priority order.
Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
Supports corporate I.T. as the hands at the site to address issues with voice and data infrastructure.
Analyze, evaluate, and prioritize workload of pc techs in your region.
Accountable for all pc support delivery quality for assigned region.
Responsible for IT inventory/asset management for assigned region.
Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.